Johnson City Community Health Center
Click here for important information regarding our dental services and COVID-19
The Johnson City Community Health Center Dental Clinic is temporarily closed for full service dental as a result of the COVID-19 pandemic; this is temporary, and we plan to fully open the dental clinic again as soon as possible and continue providing a full range of services to our clients. This is not a permanent closure.
The JCCHC Dental Clinic temporarily closed for full service dental in mid-March in accordance with guidelines from the American Dental Association stating that dental clinics should only provide emergency care. Soon afterward, Governor Bill Lee issued executive orders mandating that dental clinics cease non-emergency care and only provide emergency services.
Though our dental clinic is temporarily closed, staff members are monitoring messages. Those with emergency needs should contact the dental clinic (423-929-6941) and leave a message; a staff member will return their call and coordinate next steps, which may involve a telehealth consult or a visit to the dental clinic.
Clients with non-emergent needs will be placed on a waiting list on a first-come, first-served basis.
Specifically, those who were in the middle of treatment, such as receiving a crown, prior to the temporary closing will be rescheduled as soon as possible so that treatment can be completed.
Unfortunately, we do not have a timeframe for when the dental clinic will fully reopen. The safety of our clients and our staff remains our highest priority. We intend to resume full dental services as soon as we are able.”
The Johnson City Community Health Center (JCCHC) marks a new chapter for the Johnson City Downtown Clinic (JCDC), which the College of Nursing has operated since 1990. The JCDC was originally established to serve the needs of the local homeless population in Johnson City and has expanded over the past 28 years to include the uninsured, underinsured, TennCare enrollees, a growing Hispanic population and medically indigent individuals. Patient contacts in the clinic meet primary care, prenatal care and socialization needs of these various population groups.
Community Health Center Quick Facts
- The JCCHC is one of only a few nurse-managed community health centers (CHC) in the nation to be designated as a Federally Qualified Health Center (FQHC)
- Stands out as a state-of-the-art, interdisciplinary facility for the delivery of primary health care services and education of students
- Many outreach contacts each year are provided to individuals on the street, in shelters and in farm worker camps
- No one is turned away because of their inability to pay
HRSA Health Center Quality Leader Awardee
Health Center Quality Leaders were among the top 30% of all HRSA-supported health centers that achieved the best overall clinical outcomes, demonstrating high-quality across their clinical operations.
Providers and Staff>
Primary Care Nurse Practitioners
Women's Health Nurse Practitioners
Dr. Rachel Hymes
Radiography & Sonography
ETSU Charitable Pharmacy
Pharmacist in Charge
- Acute, chronic and preventive care for all family members
- Behavioral health services
- Breastfeeding assistance and support
- Dental services
- Diabetes management and education
- Diagnostic testing
- Health education
- Health insurance application assistance
- Infectious disease
- Medical legal partnership
- Medication assistance
- Mental health counseling
- NICU follow-up clinic
- Pediatrics/newborn primary care
- Pharmacy services
- Physical therapy
- Prenatal/Postpartum care
- Radiology services
- Social work services
- Telehealth for specialty referrals
- Women’s health
Johnson City Community Health Center accepts most insurance plans and networks. The terms of these health plans are subject to change. Please contact your insurance carrier prior to your visit to verify coverage, co-pay responsibility and that your insurance plan is participating with Johnson City Community Health Center. Confirming this information in advance will help avoid any unforeseen charges.
Aetna Better Health Medicaid
Beacon Behavioral Health
Blue Cross/Blue Shield
- Blue Network P
- Blue Network S
- Blue Advantage
- Blue Care
- Cover Kids
- Dual Special Needs Plan
- TennCare Select
Humana Medicare Advantage
MSHA Team Member Commercial
TriCare East Region
- United Healthcare Medicare Advantage
VA Health Network
VA Premier DSNP
VA Premier Medicaid
Understanding Your Statement
As a patient of ETSU, College of Nursing Practice Sites, we submit a claim to your health insurance provider, including Medicare, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.
ETSU, College of Nursing Practice Sites provide patients a consolidated statement (per guarantor). If you have a question regarding your statement, please call the billing office.
Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).
Patients can pay a statement balance using one of the following options:
- Mail — complete and return payment coupon attached to statement
- Phone — Monday through Friday, 8 a.m. to 4:30 p.m.
If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure, or does not cover the entire cost, you will be responsible for the non-covered fees.
If you have insurance coverage and wish to update your insurance information for billing, please contact the billing office immediately. Most insurance companies have timely filing requirements.
If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining balance. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.
Self-Pay and Sliding Fee Discounts
If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All patients at ETSU, College of Nursing Practice sites, can apply for the Sliding Fee Discount Program. For additional information about our Sliding Fee Discount Program policy, please contact the billing office.
If you wish to make payment arrangements for an outstanding statement balance, please contact the billing office.
- Last Names A-G - Myrna Jones - 423-433-6028
- Last Names H-O - Amanda Maupin - 423-433-6141
- Last Names P-Z - Alanna Miles - 423-433-6111
Hours of Operation: Monday - Friday 8:00am - 4:30pm
Directions & Public Transit Information
Public Transportation Routes:
Red Route: West Market St. Bus Stop. Runs at :23 after the hour
What to bring on your first visit
The Patient Registration Form must be completed prior to your first visit. We are a Federally Qualified Health Center (FQHC), and are required by Federal law to collect some of the information asked in the packet for statistical purposes only. This is reported annually on a total patient basis. Individual patient information is not reported or disclosed.
Our providers desire to make your first visit with us a success and are interested in learning as much as possible about your current health status. Please come prepared to talk about your health history with your new provider. Please bring your signed patient information form, photo ID and all of your bottles of all medications you are currently taking.
If you are insured with TennCare, Medicare or private insurance, please bring your insurance card and photo ID.
Completed Sliding Fee Scale and Proof of Income
To qualify for the sliding fee discount a signed sliding fee application will also need to be submitted. Please complete both sides of the form. Patients applying for the sliding fee scale will also need to bring a recent proof of income. Examples of acceptable proof of income are: 2 consecutive check stubs (most recent), tax return for the most recent tax year, eligibility letters from Department of Human Services for assistance programs (SNAP, WIC, etc.), or signed Employer Sliding Fee Eligibility form verifying income.
Thank you for your cooperation, and we look forward to serving you.
The Nurse Practitioners and Staff of the ETSU Community Health Centers
2151 Century Lane
Johnson City, TN 37604
Phone: (423) 926-2500
Fax: (423) 926-5999
After-Hours Contact: (888) 915-7250
Hours of OperationNote: New patients accepted, Please call to schedule an appointment. Clinic closes daily from 12pm until 1pm for lunch.
Monday 8:00 am – 4:30 pm
Tuesday 8:00 am – 4:30 pm
Wednesday 8:00 am – 8:00 pm
Thursday 8:00 am – 4:30 pm
Friday 8:00 am – 4:30 pm
ETSU Charitable Pharmacy
The ETSU Charitable Pharmacy provides medications to qualifying individuals. The qualifications
are being 200% or below the federal poverty level and uninsured. Additional qualifications
include living in Washington County, TN or seeing a provider at the Johnson City Community
Health Center or the Johnson City Downtown Day Center.
Location: Johnson City Community Health Center, 2151 Century Lane, Johnson City, Tennessee
Hours of Operation: 9 am to 1 pm Monday through Friday
Phone number: 423-929-6916
College of Nursing Clinical Rotation, Research, and Grant Requests
If you wish to complete a precepted clinical placement, conduct research at, or submit a grant for one of the ETSU College of Nursing, nurse-led clinics, please review the information below:
Clinical Rotations Request Process and Requirements for College of Nursing Clinics
CLINICAL ROTATION REQUEST PROCESS
To request a clinical rotation within the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:
To be considered for a clinical rotation all requests must be submitted to Lisa Bowen via email in the Office of Practice addressed to CHCStudents@etsu.edu, on or after the dates listed below with “Clinical Rotation Request” in the subject line of the email. These dates will remain the same year to year.
Spring Semester: July 1
Summer Semester: November 1
Fall Semester: February 1
EXAMPLE: To request a rotation for Spring 2019, requests will be accepted no earlier than 7/01/18.
The following information must be included in your request for consideration:
- Student Name
- E# (If ETSU Student)
- Student Email
- Phone Number
- School Attending
- Program (FNP, DNP, etc.)
- Expected Graduation Date
- Which specialty is being requested (Adult, Pediatrics, Women’s Health)
- Number of Hours Needed
- Preferred Clinical Site (JCCHC, JCDDC, UHC, HCSBHC, MCEHHC)
- Date confirmation of acceptance into program needed by
CON CLINICAL ROTATION REQUIREMENTS
Upon acceptance by the Office of Practice to complete a clinical rotation within the CON Clinics students must provide the following prior to beginning their clinical rotation:
- Criminal Background Check completed within the past 12 months
- Proof of Immunizations:
- Influenza – 1 dose of vaccine annually
- Measles, Mumps, Rubella (MMR) - two doses (dose #1 now, #2 at least 28 days later or positive titer indicating immunity)
- Hepatitis B – 3 dose series (dose #1 now, #2 in 1 month, #3 approximately 5 months after #2 or positive titer indicating immunity)
- Tdap or Td Booster – one dose of vaccine within the past 10 years
- Varicella – 2 dose series 4 weeks apart or positive titer indicating immunity
- Evidence of negative TB skin test annually, or chest x-ray if positive
- Completion and/or proof of ETSU HIPAA Part One and HIPAA Part Two Training
- Completion and/or proof of ETSU Pathogen Training
- Completion and/or proof of ETSU Portable Fire Extinguishers Training
- Completion and/or proof of ETSU Hazard Communication Standard Training
- Completion and/or proof of ETSU Emergency Preparedness Training
- Proof of CPR Certification
- Completion and proof of Electronic Health Records (EHR) Basic Training (Please contact Lisa Bowen in Office of Practice for your specific training requirements)
IMPORTANT NOTE FOR CON STUDENTS: Clinical Requirements for the CON Clinics very closely aligns with requirements ETSU CON students had to meet upon acceptance into their program. Therefore, much of the required documentation may already have been uploaded to Project Concert. Upon acceptance, your documentation in Project Concert will be reviewed by the Office of Practice, and you will receive notification of any additional documentation or updates needed to your file.
Documentation required by both the CON and CON Clinics are listed above in italics. Documentation listed in bold is additional information required by CON Clinics above and beyond the CON requirements.
Student Research and Practice Project Requests with College of Nursing Clinics
Students who need to implement a project within any of the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:
To have a project considered for implementation all requests must be submitted at least four weeks prior to proposed start date. Requests should be sent to Lisa Bowen via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Student Research & Practice Project Requests” in the subject line of the email.
The following information must be included in your request for project implementation:
- Student Name
- Phone Number
- School Attending
- Name of Project
- Summary of Project
- Institutional Review Board (IRB) approval required? (If yes, please indicate status of IRB. Once approved please submit copy of IRB Approval Letter)
- Implementation Timeframe/Date
- Will you need Electronic Health Record (EHR) data?
Please Note: If your project requires you to be on location within the CON, or if you require access to EHR or other confidential patient information, you may be required to meet certain other requirements not listed above. These requirements will be discussed with you in further detail upon acceptance of your project.
Grant Implementation Requests for College of Nursing Clinics
Any students/faculty that are writing a grant for submission with the intention of implementing at one of the College of Nursing CON Clinical sites must submit requests for implementation at least four weeks prior to the grant submission deadline. Requests should be sent to Lisa Bowen via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Grant Implementation Request” in the subject line of the email.
The following information must be included in your request for grant implementation:
- Principle Investigator (PI)/Project Director (PD) name
- College of Employment/Title
- Name of Project
- Project Timeline
- Submission Deadline
- Institutional Review Board (IRB) approval required?
- Letter of Support Requested?