Welcome to the Help Desk
The Information Technology Services (ITS) Help Desk exists to aid the ETSU community with a myriad of technology-related needs. We help to provide technical support for your personal computers, phones, email, printers, classroom equipment, and more. If you have a work-related technical issue, we can help!
Getting Tech Support
We offer several avenues to contact us:
- In-person support: We are located on the first floor of Sherrod Library in room 105. (Just inside the main entrance and to the right, next to the computers and printers.)
- Phone:
- Campus phones — dial 94648
- Mobile and off-campus phones — dial 423-439-4648
- Email: itshelp@etsu.edu
- Online form: go to our contact us page to fill out a quick support request form
You will be issued a ticket (a kind of digital ID) for any incidents you report, and we will have a technician look into the problem at the first possible opportunity.
How-To Articles for New Faculty and Staff
- Access email online
- Access shared network drives
- Activate your ETSU account
- Classroom tech support
- connect to etsu wi-fi
- Using your desk phone
- setup your pc for printing
- setup microsoft outlook
- sync your mobile device to email
- unlock a locked account