News & Updates

Navigate 360

Navigate360 Tech Tips

This page serves as the central hub for tech tips shared through the Academic Advisement Weekly Update. Here, users can access current and archived tips to stay informed, troubleshoot common issues, learn new things, and catch up on any information they may have missed.  

Latest Updates - Summer 2025

  • Update your Default Term: As we set our sights towards welcoming new ETSU Fall 2025 students, update your default term to the 202580 Main Campus term. See the user-guide, Set Default Term.pdf, for guidance. 

Previous Updates

Spring 2025

    • Updated Text Messaging Guidelines: Text messaging can be an incredibly effective mean of communication with students. See the Texting Students Navigate360 Guidelines for details on best and unauthorized practices. 
    • Campaign Appointment Summaries & Additional Services: Users can select Additional Services when reporting on an Appointment Campaign appointment summary. Visit the Campaign Appointment Summaries Scribe for a visual workflow. 
    • Senior Residency Requirment Appointment Summary Notation: When advising a student to enroll in courses to help satisfy the graduation credit requirements listed below, please indicate which in a Navigate360 Appointment Summary. Campus partners often consult Navigate notes to verify the necessity of a particular course or set of courses. Some of the more obscure credit requirements are helpful to directly name. Remember, users can submit an ad-hoc appointment summary with an 'Email' Meeting Type! Of the credits required to graduate, a student must meet the following requirements: 
      • 50 of the 120 credits required for the degree must be earned at four-year colleges or university
      • 25% of the total credits required for the degree must be earned at ETSU and 
      • 6 credits in the major must be earned at ETSU
    • Updated Navigate360 Availabilities: The Academic Advisement Leadership Team (AALT) and Office of the Executive Director of Academic Advisement (OEDAA) established a consistent and transparent process for setting Advisor Availability to ensure that students have access to accurate and up-to-date  appointment options. See the UG Advising Availability Guidelines for Availability expectations, in which all Availabilities should adhere to as of January 2025. 

Fall 2024

    • Appointment Feedback Surveys: EAB released the ability for users to request and receive feedback from students about their appointments. Surveys are configured at a user's Location level, per Service, and can ask up to five questions. For Colleges or users interested in setting up a survey, email Navigate Coordinator, Rachel Swatzell swatzellr@etsu.edu. 
    • Bulk Messaging Central Number: Bulk messages texted through Navigate360 now have a central receiving number, (423) 437-9797. Students can save this number in their phone as Navigate360 Appointment Reminders, etc. 
    • Rich Text Editor: Users can use the Rich Text Editor ribbon anywhere an email message is composed to enhance text, including inserting images and tables directly in the message. See the Using Rich Text Editor user-guide for details. 
    • Content Templates: Create a library of reusable templates, both Email and Text, to utilize during any messaging communication. See the Add Content Templates user-guide for instructions. 
    • Holds Visible in Navigate360 Student App: Students can now view Holds on their account that impact Registration in their mobile app! Students can view details to see what department is responsible for the Hold placement and contact information to resolve it. 
    • Viewing Students Active in an Appointment Campaign: At any given point in the semester, users can view students who are actively in an Appointment Campaign. See the Viewing Students Active in an Appointment Campaign during Academic Alerts Scribe to view those in a CFAA campaign during Academic Alerts. This is to ensure Advisors are not reaching out to those already being contacted by the CFAA. 

Archived

  • Spring 2024
    • Access the Idea Portal: Navigate360's Idea Portal transcends users into a new world of possibilities! Whether you have a lightbulb moment or an "I wish Navigate could do this" le'sigh, consult the Idea Portal. Users have permission to share and discuss ideas for continuous improvement on EAB's features. See the Access the Idea Portal user-guide for details. 
    • Adding & Managing Students to an Existing Campaign: When users add a new student to a launched campaign, they must manually click the Send Nudge Now button at the bottom of the Verify and Start page to send the first scheduled Nudge. See the Adding New Students to a Launched Campaign user-guide for instructions. 
    • Modified Merge Tag Placement in Campaigns: When building a Welcome Message, Nudge, or Success Message in a campaign, insert a Merge Tag in the message box ribbon. See the Modified Merge Tag Placement Scribe for details.
    • Appointment Campaign Welcome Message Launch Date: When creating an Appointment Campaign, the Launch Date field located at the bottom of the Define Campaign page allows users to select the date the Welcome Message will be sent to recipients, allowing users to launch a campaign before the scheduling window opens.