Billing & Financial Assistance

Insurance Patients: The clinic accepts private insurance including Medicare and Medicaid. The patient is responsible for checking with their insurance plan if their plan covers evaluations and treatment at our clinic, including getting prior authorization if the need be. Medicare and Medicaid patients must have a physician referral in order for the clinic to bill your insurance. If you do not have a physician referral, you will be responsible for the billed charges if they are denied by your insurance company. Insurance patients will receive a statement after the insurance has processed the claim

Cash Pay Patients: Patients without insurance selecting the cash pay program may also be eligible for a sliding fee scale based upon their annual income. In order to be eligible, patients must apply for a sliding fee scale by completing a Fee Assistance Form. Please email Ms. Freda Buck, Clinic Site Coordinator buckfm@etsu.edu /423-439-4355.

The Clinic shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operation. Clients have the right to file a complaint against the Clinic or the Department of Audiology & Speech-Language Pathology through the Council of Academic Accreditation of the American Speech Language Hearing Association. The complaint process can be found by clicking here.