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Department of Health Services Management & Policy

College of Public Health

Whitney Oliver
Whitney Oliver

Whitney Oliver

Clinical Instructor and BS in Health Administration Coordinator
Department of Health Services Management and Policy

Contact:
423-439-4483 /
42B Lamb Hall 
Box 70264, Johnson City, TN 37615 







EDUCATION

Master of Business Administration, Milligan College, Johnson City, TN

Bachelor of Science in Interdisciplinary Studies, East Tennessee State University, Johnson City, TN
Concentration: Education, Minor: Teacher Education

Silver Lean Certification, University of Iowa
Bronze Lean Certification, University of Iowa
Green Lean Certification, University of Iowa

SELECTED PRESENTATIONS

Jason Moses, Whitney Oliver, Jennifer Stuart. Fall Prevention Deserves Your Attention: How Johnson City Medical Center Reaches Root Cause. Presentation presented at: Tennessee Hospital Association, Tennessee Center for Patient Safety Regional Networking Meeting. 14 May 2019; Knoxville, TN.

Process Improvement & Lean Methodology Guest Lecturer, College of Public Health East Tennessee State University.

HONORS, GRANTS, AND AWARDS

Mountain States Health Alliance Quality Awards, Level V Project Quality Impact Award Recipient, “Improving Triage in a Rural Level I Trauma Center, Making the Critical Decision”, February 2014

Mountain States Health Alliance Quality Awards, Top 3 Storyboard Winner for “6200, 6300 Johnson City Medical Center Fall Prevention”, February 2015

Shining Star Award for Lead Specialist in Mountain States Health Alliance Recognition Team, Johnson City Medical Center, April 2015

Mountain States Health Alliance, Level III Project Quality Award Impact Recipient, “Fall Prevention Deserves Your Attention”, February 2016

The Difference Award, Length of Stay Value Stream, Johnson City Medical Center, July 2016

Mountain States Health Alliance, Level IV Project Quality Award Impact Recipient, “Say Man- You Have an Outpatient Infusion Center?” , February 2017

The Difference Award, Trauma Site Survey, Johnson City Medical Center, March 2017

Mountain States Health Alliance, Level IV Project Quality Award Impact Recipient, “Avoid the Muddle, Attend the Compass Board Huddle”, January 2018

COURSES TAUGHT

HSMP 3220 Health Services Planning 

OTHER PROFESSIONAL EXPERIENCE

Continuous Improvement Specialist III, Southwest Market, Operational Excellence, Johnson City Medical Center, Ballad Health

Adjunct Faculty, College of Public Health, Health Services Management and Policy, East Tennessee State University

PERSONAL INTERESTS

Spending time with husband, two daughters, three dogs and friends, my side photography business, traveling and being outdoors.
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