Accessing Email Online | ITS Help Desk

Checking e-mail from off-campus

The officially supported method of checking e-mail from off-campus is through Outlook Web Access at http://mail.etsu.edu. ITS does not support setting up any mail clients to access e-mail while off-campus.

Outlook Web Access times out after 15 minutes

As a security measure, the default security setting when logging into Outlook Web Access is "Public computer". With this setting, the e-mail session will time out after 15 minutes of inactivity. To avoid this, change the setting to "Private computer" before logging in. This will change the timeout value to about a day.