Information Technology Services

East Tennessee State University

Forms

Information Technology Services Forms

Electronic forms require login using ETSU username and password.

  • Access Request to ETSU Systems Forms

    Account Renewal (Portal)

    • Regular full-time employees may use this to renew a departmental account, guest account, vendor account or shared mailbox that is assigned to them.
    • Accounts are eligible for renewal within 60 days of expiration.

    Account Renewal Form

    Desire2Learn (D2L) Account Request (Portal)

    • Employee request for Desire2Learn login account to provide access to ETSU staff member or university guest.
    • Faculty access processes automatically through Banner.

    D2L Account Request Form

    Departmental Account Request (Portal)

    • Employee request for an ETSU departmental account.
    • Requires annual renewal.

    Departmental Account Request Form

    Computer Replacement Form (Web) 

    • Used by employees to request the scheduled replacement of an ETSU computer that has been budgeted to an existing position.

    • New qualifying positions will have a new computer allocated once the position has been approved.  Contact ITS for more information.

    Firewall Exemption Request (Portal) 

    • Used by employees to request firewall exemptions.
    • Form requires supervisor and Vice-President or Dean approvals, and possibly a letter of justification.
    • Firewall exemptions must be renewed annually.

    Guest or Group WiFi Access (Portal)

    • Employee request to create WiFi access for a guest or group of similarly named accounts for an event or organization.
    • These accounts are intended to be on a temporary basis.

    Guest or Vendor Access Request (Portal)

    • Employee request to create an ETSU account for a specific guest or vendor.
    • Accounts are under the control of the department.
    • Accounts must be renewed annually.

    Listserv Request (Portal)

    • Employee request to create a listserv to allow emails to be sent to large numbers of recipients.
    • Requesters have several options to determine how the listserv operates.

    REDCap Account Request (Portal)

    Remote Access / VPN Request (Portal) 

    • Used by employees to request Remote Desktop access (access to your desktop from off-campus) or VPN access.

    • Form requires supervisor and Vice-President or Dean approvals, and possibly a letter of justification.
    • Approvers will receive an email with a link that must be accessed and approved.

    Reserved / Static IP Request (Portal) 

    • Employees request IP Address Reservations and static IP addresses.
    • Form requires supervisor and Vice-President or Dean approvals, and possibly a letter of justification.
    • IP Reservations and Static IPs must be renewed Annually 

    S:\ Drive Folder Request (Portal)

    • Employee request for to access specific folders or directories located on ETSU's shared S:\ drive. university guest.

    Shared Mailbox Request (Portal)

    • Employee request for an email account that will be shared by a group of users for a particular department or purpuse. 
    • Account requester will be listed as the account administrator and will be responsible for the account.
    • Accounts must be renewed every two years.

    Username Change Request (Portal)

    • Student or employee request to change ETSU username due to a legal name change already made by the Registrar's Office or the Office of Human Resources.
    • Previous students may request to convert a Z-account to a new account with the employee naming convention.

    Z Account Conversion (Portal)

    • Employee request to convert a student z-account into a standard ETSU account using the employee naming convention.

  • Banner Access Request Forms

    Banner Advancement Account Request Form (PDF) 

    • Used by Advancement Services personnel to request access to Banner Advancement data and processes. 

    • Used by Campus departmental staff who monitor the ePrint Gift payment report will to request access to Foundation indexes.

    • Form can be submitted on behalf of an employee by the current supervisor.

    • Form requires supervisor, Advancement data custodian, and possibly Finance data custodian approvals.

    GoldLink Finance Account Request Form (Web) 

    • Used by departmental staff who monitor budget information, need access in the eBucs purchasing system and/or need access to ePrint Finance reports.

    • Form can be submitted on behalf of an employee by the current supervisor.

    • Form requires supervisor, budget manager, and Finance data custodian approvals.

    Banner Financial Aid Account Request Form (Web) 

    • Used by Financial Aid personnel and some other Administrative office staff to request access to Banner Financial Aid data and processes. 

    • Form can be submitted on behalf of an employee by the current supervisor.

    • Form requires supervisor and Financial Aid data custodian approvals.

    Banner HR Account Request Form (Web) 

    • Used by Human Resources and Payroll personnel to request access to Banner HR data and processes.

    • Used by departmental staff who monitor the ePrint HR Budget, Labor, and Leave reports to request access to campus organizations.

    • Form can be submitted on behalf of an employee by the current supervisor. 

    • Form requires supervisor and Human Resources data custodian approvals.

    Banner Student Account Request Form (Web) 

    • Used by Enrollment Services staff and other departmental personnel who require access to Banner Student data and processes for the purpose of advising, grade entry, course building, issuing permits, and other student-related functions.

    • Form can be submitted on behalf of an employee by the current supervisor.

    • Form requires supervisor and Student data custodian approvals. 

    Other Banner forms:

    Administrative Program Request Form (Web) 

    • Submitted by Banner users in Administrative offices to request ERP programming support for Banner and Banner-related systems, or web applications.

    • Form requires supervisor and Banner data custodian approval(s).

    Duplicate PIDM Manager (Web) 

    • Used by Administrative users to identify duplicate PIDMs and initiate the record merge process.

  • Telephone and Networking Request Forms

    Network / Cable TV / Phone Drop Request (Portal) 

    • Request installation of a new network, cable television, or telephone drop.
    • Charges will apply.
    • Please note: A single network jack can be shared between a Cisco telephone and computer by plugging the computer's network cable into the back of the telephone and then plugging the telephone's network cable into the network jack in the wall.

    Network / Cable TV / Phone Drop Form

    Phone Request - Long Distance PIN Request (Portal) 

    • Long distance PINs are required to place a call to an outside area code or extension using a university telephone.
    • Long distance charges of $0.05/minute are billed to the requesting department.

    Long Distance PIN Request Form

    Phone Request - New Phone Line or Service Request (Portal) 

    • Employee request to install or change a single-line telephone, multi-line telephone, or fax line.
    • Charges accrued through the installation or moving of an existing telephone or fax line are billed to the requesting department.
    • Applicable charges are detailed on the form.
    • Use this form to:
      • Install new single-line telephone and service
      • Install new multi-line telephone and service
      • Install new fax line
      • Move an existing fax line

    New Line / Service Request Form

    Phone Request - Modify Existing Phone Service Request (Portal)

    • Employee request to modify service on an existing telephone line or service.
    • Service modifications do not incur a departmental charge.
    • Use this form to:
      • Move a telephone phone number to a different phone
      • Swap a telephone within a department
      • Move a telephone number to a different departmental index for billing purposes.
      • Add voicemail to an existing telephone
      • Discontinue telephone service
      • Add a departmental user to the telephone billing site to view departmental monthly telephone and fax charge details

    Modify Existing Services Request Form

    Phone Request - Quick Dial Modifications Request (Portal) 

    • Employee request to add or change phone numbers available on a multi-line telephone. 
    • Quick dial modifications do not incur a departmental charge.

    Quick Dial Modification Request Form

  • Web Forms

    Request approval to access ETSU Websites

    Current ETSU faculty, staff and students may use this form to request access to edit a website or specific folders within a website.

    OU Campus Help Form

    General CMS Question or Assistance Form

    Keyword and Description Request

    • Keywords are the defined topics and ideas related to each page on your site.
    • Keywords are the terms that visitors use to search on a specific subject.
    • Good keywords = Improved Search Engine Optimization (SEO) [your page shows up higher in search results]  

    Focus Item Request Form

    Focus items are reserved to compliment a larger marketing plan, must implement a call to action and cannot exist as the only avenue for audience engagement. 

    New Feature Request

    Using this form, you can submit or comment, on new features and product enhancements for future CMS template upgrades.

    Redirect/ Shortened URL Requests

    Using this form you can request a short URL that when used will be directed to the page destination. This is a great tool for a Marketing Campaign.

    Secure Folder Request

    Using this form you can request a folder that allows users to log in to view the secure pages and documents.

    Full list of Web Resources Forms

    This includes Dynamic Forms, ETSU Calendar, Goldlink, and more.

 

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