GA/TS Information and Positions

Graduate Assistantships / Tuition Scholarships Information

Graduate Assistants (or GAs, as they are often called) can either work in teaching, research, or administrative roles depending upon the position.

Graduate assistants receive tuition assistance and a monthly stipend for 9 months.

Tuition Scholarships are available to newly admitted students in certain programs, and recipients have a service obligation of 120 per semester. You can find more information in the FAQ below or in the Graduate Assistantship/Tuition Scholarship Handbook.

• Policies

  GA/TS Eligibility

  In order to meet eligibility requirements student must meet the following requirements:

  • Register for at least 9 graduate credit hours in the fall and spring semesters. For summer contracts, if the contract ends June 30^th the student must register for 3 hours in pre-summer or summer session I. If the contracts goes through August the student must register for 3 hours during summer session II. If the summer contract begins in May and ends in August, the student must register for 6 hours in any of the summer sessions (pre-summer, session I, and/or session II). The student may divide the 6 hours between sessions, for example; 3 credit hours in session I and 3 more in session II.
  • Not accept Tuition Scholarships if he or she is not a first year graduate student. (No TS contracts will be accepted after the Friday before classes begin).
  • Not be employed anywhere else on campus.
  • Be admitted unconditionally to the degree program. (1 semester exception)
  • Maintain a 3.0 GPA.

  Human Resources and Payroll Procedures

  • Payroll procedures 
  • To advertise a GA/TS vacancy go to: https://www.etsu.edu/gradschool/vacancy.php
  • For a listing of available GA/TS positions go to: https://www.etsu.edu /gradschool/funding/gats.php
  • If any changes are made to an existing contract, a completed Fiscal Year Salary Allocation form must be sent to the following people:
  • Queen Brown - Graduate Studies
  • Pauline Stout - Human Resources
  • Stacey McDonald- Financial Aid

  Requirements for International Students

  • If an international student is graduating do not write contracts past the official commencement date
  • International students must take the Oral Proficiency Interview immediately upon arrival at ETSU. To schedule an interview, contact Dr. Yousif Elhindi at elhindi@etsu.edu or by phone at (423) 439-5992
  • International students applying for full-time graduate assistantships may not hold temporary positions
  • International students must have current Glacier paperwork on file before payroll can be processed. For more information contact Jennifer Crigger at criggerj@etsu.edu or by phone at (423) 439-6887.

  Deadlines and Fee Payments

  • GA/TS Deadlines
  • Students are responsible for all other fees not covered by his or her GA/TS.
  • Tuition is the only fee covered by the university
  • Out-of-State Tuition will be waived after all miscellaneous fees have been paid or a deferred payment option is utilized by the student. A $50.00 fee is charged for the deferred payment option.
  • There are only a limited number of summer graduate assistantships. The department must have the accounting number entered to pay summer tuition for graduate assistantships. If your department has a summer appointment, contact Merrica "Resie" Bell in Financial Services at bellmj@etsu.edu.
• FAQ

   

  • What is a Graduate Assistantship?

    A Graduate Assistantship is an opportunity available to qualifying graduate students for on-campus employment. Graduate Assistants (or GAs, as they are often called) can either work in teaching, research, or administrative roles depending upon the position. Graduate assistants receive tuition assistance and a monthly stipend for 9 months for the academic year. Graduate Assistantships do not cover fees. Stipend amounts vary by programs, with doctoral student stipends typically higher than those for master’s students. For more detailed information about the types of Graduate Assistantships, refer to the GA/TS Handbook (page 5)

  • What is the difference between a Graduate Assistantship and a Tuition Scholarship (eligibility and requirements)?

    As stated above, a Graduate Assistantship (GA) is an opportunity for qualifying graduate students to work on campus in either teaching, research, or administrative roles. Graduate assistantships receive tuition assistance and a monthly stipend; fees are not covered.

    Tuition Scholarships (TS) are awarded only to newly admitted students in certain programs. Tuition Scholarship recipients have a service obligation of 120 hours per semester (or about 8 hours per week). Tuition Scholarships offer tuition assistance but no monthly stipend. Fees are not covered. Tuition Scholarships are available only to new students and once awarded can be renewed for the duration of the program as long as the student remains in good standing.

    General eligibility requirements for receiving a Graduate Assistantship or Tuition Scholarship are that the recipient

    1. Must be fully admitted to a graduate program
    2. Must register for at least 9 graduate hours during the Fall and Spring semester (3 hours during the summer semester if working 5/15-6/30 and 6 hours if working 5/15-8/15). Recipients of Graduate Assistantships or Tuition Scholarships must maintain those hours through the semester. If you drop below those hours, you are ineligible and your contract will be reviewed and may be canceled.
    3. Must maintain a GPA of 3.0 or higher.
    4. Cannot hold another paid position on campus without prior approval of the Dean of ETSU Graduate School.
    5. Must be a new student (for Tuition Scholarships).
  • How do I find and apply for a GA or TS position?

    To apply for a Graduate Assistantship (GA) or Tuition Scholarship (TS) you must first check the appropriate box on your graduate school application package. Once you have submitted your application it will be forwarded to the graduate coordinator assigned to the graduate program you are applying for admission into. We strongly encourage you to contact the department in which you would want to work and express your interest in a GA or TS. If you are unable to get a position in your department you can go online to the graduate studies web site and click on Assistantships and Scholarships. You may then view current vacancies by clicking on the Current List of Available GA & TS Positions. Openings are posted at the request of a department and the list can change, so check it often. GA's and TS's are available all across campus, not just in academic departments. Once you have obtained a position with a particular department, please go to Human Resources to complete all of the appropriate paperwork. The department will complete a GA or TS online appointment that will be submitted to the Graduate Studies Office for processing. The general requirements to hold a GA or TS are as follows:

    1. Must be fully admitted to a graduate program.
    2. Must register for at least 9 graduate hours during the Fall and Spring semester (3 hours during the Summer semester if working 5/15-6/30 and 6 hours if working from 5/15-8/15). Candidate must maintain those hours throughout the semester. If you drop below hours, you are ineligible and your contract will be reviewed and may be cancelled.
    3. Must maintain a GPA of 3.0 or higher.
    4. You cannot hold another paid position on campus without prior approval of the Dean, ETSU Graduate School.
  • Are Graduate Certificate students eligible for a GA or TS?

    No, students in graduate certificate programs are not eligible for a GA or TS.
  • I am in an RODP graduate program. Am I eligible for a graduate assistantship or a graduate tuition scholarship?

    No, students in RODP graduate programs are not eligible for graduate assistantships or tuition scholarships.
  • Can a student who starts in the summer be eligible for a Tuition Scholarship?

    In some cases where a student obtains prior permission from the Graduate Dean, it is possible to take one summer course and remain eligible for a TS starting the next fall term. TS positions are only used for new, first time, incoming graduate students admitted to a graduate degree program.
  • May I move from a TS to a GA or from a GA to a TS?

    A student can move from a TS to a GA but not from a GA to a TS. As specified in the GA/TS Handbook a Tuition Scholarship is awarded to graduate students entering their first period of registration, therefore graduate students with GA's would have already taken graduate courses and would not be eligible for a TS.
  • Can a TS become a Teaching Associate?

    Yes, a TS can teach one undergraduate course to fulfill their 8 hours a week as long as they have completed 18 hours of graduate coursework in their own graduate program.
  • What is a half GA and can a graduate student have two half GA's in separate areas?

    A half GA is the same as a regular GA except the student works half the hours (10 hours) receiving half the regular stipend per month and half tuition coverage. A student may have two half GA's under different supervisors or in different areas as long as the student works 10 hours within each area totaling 20 hours a week. A student with two half GA's would, therefore, receive a full stipend and full tuition coverage.
  • I understand that students are restricted to a two year limit, but do not know what the policy is for a returning student working on a second Master's degree. May I accept another GA position?

    The number of terms/years of eligibility for students pursuing masters and doctoral degrees can be found in the GA/TS handbook. Students pursuing dual masters degree programs or second masters degree programs may be considered for a third year of support (one additional year); approval is considered by the Dean or Associate Dean of the ETSU Graduate School in response from a request from the students current Graduate Program Coordinator and by the GA/TS contracting unit. All other requirements of eligibility must be met.
  • What happens if I want to move from a full GA to a half GA mid-semester?

    A student may not move from a full GA to a half GA mid-semester due to the terms of their contract. Any changes, made to a contract agreement would require new appointments subject to approval, reasonable notice, and appropriate paperwork. Changes are generally not approved midway or late in the semester.
  • Are students granted deferred action status (DACA) eligible for a graduate assistant or tuition scholarship?

    No. In the state of Tennessee individuals granted deferred action status are not eligible to make use of public funds for the purposes of higher education, a prohibition that includes such things as in-state residency classification as well as publically funded scholarships and assistantships like graduate assistantships and tuition scholarships.
  • Are there any fees that a GA or TS will not cover?

    Yes. A GA or TS waiver will not cover a student's program service fee or specialty course fees. Students are responsible for making arrangements to pay those charges by the Friday before classes begin. Basically, the GA/TS waiver will cover the maintenance fee (i.e. tuition) only. All other charges such as business course fees, technology fees or international insurance etc. should be handled by the student.
  • What should I do if I add or delete classes after my GA/TS waiver has been posted?

    If you register for 9 hours then add or delete classes after your GA/TS waiver has been posted, your tuition waiver amount will not automatically adjust, leaving a balance. It is the responsibility of the student to inform the comptroller's office of those changes so they can adjust your waiver properly. If you drop a class and your total number of graduate credit hours drops below requirements to hold a GA/TS then the contract is subject to cancellation.
  • I am in a regular graduate program and want to take an RODP course. Will my graduate assistantship or tuition scholarship cover the cost of that course?

    No, RODP course tuition cannot be covered by graduate assistantships or tuition scholarships. You may take the course, but you will need to pay the tuition.
  • Is the winter session tuition covered for a GA or TS? Do the graduate credit hours count toward spring required hours?

    The tuition remission that comes with a GA or TS appointment does not cover tuition for winter session courses and winter session courses do not count toward the requirement to be enrolled in nine graduate hours for spring term.
  • Are there any GA or TS positions offered at night or on the weekends for student teachers or others with those scheduling needs?

    The only night or weekend positions available are in the Library, computer labs, and coaching positions. Student teachers are strongly advised to not be employed during their student teaching experience, however GA and TS contracts can be submitted to the graduate office to be reviewed on a case by case basis.
  • Are GA's eligible for medical leave of absence?

    No, there is no provision for a medical or any other kind of leave of absence from a Graduate Assistantship. GA contracts will be canceled as soon as a student decides to withdraw from the University and submits a resignation letter to the graduate studies office. Please refer to the handbook.
  • If I have a GA/TS position in the current semester and withdraw from the University, would I be eligible for a GA/TS position the next semester?

    This situation would be reviewed on a case by case basis. Special consideration is given to students who have to withdraw due to medical reasons and can provide documentation.
  • Do GA/TS's have an official start date and end date?

    The general start and end dates are as follows:

    1. Summer term I - May 15 to June 30
    2. Summer term II - July 1 to August 15
    3. Academic Year - August 15 to May 15
    4. Fall only - August 15 to December 15
    5. Spring only - January 2 - May 15
    6. Fiscal Year July 1 to June 30
  • Do GA's have to work during fall or spring break?

    Yes, GA's work according to the campus office schedule. When offices are open, GA's are required to work their hours. When offices are closed, such as holiday's or closings due to weather. GA's are not required to work or make up those hours.
  • How much do GA's get paid and when?

    Stipend levels vary between programs. For academic year contracts (Aug 15 - May 15), the stipend is paid in 8 equal installments on the last business day of the month from September to April.
  • What are my employee rights as a GA or TS?

    Graduate Assistants and Tuition Scholars should have clear job assignments. Other rights, the evaluation process for GAs, and the appeals process are discussed in the GA/TS Handbook (page 11)

  • Is the Best Plus OPI test a one time test or does one have to take it every year?

    The Best Plus Oral Proficiency Interview is a one-time test that, if passed, holds for the duration of your time here at ETSU. Students can choose to repeat the test if they wish to try and increase their scores.
  • Do non-resident alien Graduate Assistants have to fill out the International Employee/Student Tax Questionnaire every year?

    Non-resident alien students must fill out and submit a questionnaire along with each new GA contract that is submitted to the graduate studies office to ensure the student will get taxed properly. The questionnaire can be found here.
  • What happens if a GA or TS is put on academic probation?

    As stated in the GA/TS Handbook, GA's must maintain a 3.0 grade point average. One who fails to maintain a 3.0 may be allowed 1 semester to remedy the grade deficiency.
  • Are parking permits or decals for full-time GA's available for faculty parking?

    No, although GA's are paid by ETSU, they are not considered faculty. Part time and adjunct faculty members do not receive access to the faculty parking areas either.
  • What are the procedures for resignation from a GA/TS position?

    If you wish to resign from your GA/TS position you must send a resignation letter to the graduate school and to your supervisor stating your reasons and the date you will stop working. If you resign mid-semester and retain your classes you will be billed for a pro-rated portion of the tuition. If you resign and withdraw from the university, a pro-rated portion of tuition will be due.

Available Graduate Assistantship and Tuition Scholarship Positions

The following list represents some Graduate Assistantship and Tuition Scholarship positions available across campus. This list is updated frequently. It is not an exhaustive list; academic programs may have Graduate Assistantship/Tuition Scholarship positions available that are not listed.

Unit managers: To remove a GA/TS advertisement, contact the webmaster at gradapp@etsu.edu

• Full Graduate Assistantship - Campus ID Services

   

  Full Graduate Assistantships - Campus ID Services

  Number of Positions:   1

  Contract Dates: 08/15/2021 - 05/15/2022

  Possible Renewal: Yes

  Job Description: Reports directly to Systems Coordinator. Job consists of marketing ID BUC$ and other ID programs. Primary duties include creating social media content, flyers, and other marketing material; coordinating with University Relations, campus departments, and other contacts; expanding and managing the off-campus program, updating the Campus ID Services and University Center websites, advertising, conducting customer satisfaction surveys, coordinate marketing activities, and promoting campus card usage. Secondary duties include assisting with office coverage, oversee and support student worker staff, and other duties. The student will need to be able to work new-student orientations and other campus events.

  Job Qualifications: Accepted graduate student in Media and Communication or Marketing programs or one-year experience with marketing or promotion. Students must have a good understanding of technology. Software knowledge needed includes Adobe Creative Cloud products, Microsoft Office 365 programs, social media platforms, and the ability to learn new software. Excellent communication, organizational skills, and fluency in English are required. Able to work with little supervision and have knowledge of campus grounds.

  Job Requirements:  Must be able to work the allotted 20 hours per week with a semi-flexible schedule depending on office events and coverage needs. Office hours are Monday 8 a.m. – 6:00 p.m., Tuesday-Friday 8 a.m. – 4:30 p.m. with occasional weekends. The student must be enrolled in a graduate level program.

  Application Instructions: Send cover letter, resume, and portfolio or project examples to Katy Beall at beall@etsu.edu Please include your completed degree(s), current major and working availability. Email only from your official ETSU account, please.

  Contact Information Katy Beall Systems Coordinator Campus ID Services Phone: (423) 439-8313 Email: beall@etsu.edu PO Box: 70611

   

• Full Graduate Assistantships - Financial Accounting

   

  Full Graduate Assistantships -Financial Accounting

  Number of Positions:   2

  Contract Dates: 08/16/2021 - 05/13/2022

  Possible Renewal: Yes

  Job Description: Record data from various reports into excel, complete monthly analysis of account balance information, reconcile account information, represent Financial Services at on-campus events, and other various office duties as assigned.

  Job Qualifications: Excellent organizational skills, attention to detail, communication skills and reasoning skills. Must be self-motivated. Must also maintain confidentiality of student and university information.

  Job Requirements:  Must be able to work on campus 20 hours a week Monday - Friday between 8:00 - 4:30. Accountancy or Business majors preferred.

  Application Instructions: Submit cover letter and resume by email to byrdcg@etsu.edu

  Contact Information Christa Byrd  Financial Accounting Phone: 423-439-4419 Email: byrdcg@etsu.edu

   

• Full Graduate Assistantship - Fraternity and Sorority Life

   

  Full Graduate Assistantships -Fraternity and Sorority Life

  Number of Positions:   1

  Contract Dates: 08/02/2021 - 05/13/2022

  Possible Renewal: Yes

  Job Description: Assists in the advisement of fraternities and sororities and their respective governing councils. Supports various programs and initiatives sponsored by Fraternity and Sorority Life staff, the Interfraternity Council, the National Pan-Hellenic Council, and the College Panhellenic Council. Aids in the planning and execution of risk management education and monitors organization compliance with University policies and procedures. Participates as an active member of the Student Activities and Organizations staff and performs other duties as assigned by the Director of Fraternity and Sorority Life that further fraternity, sorority, and student engagement initiatives within the campus community.

  Job Qualifications: Interest in mentoring and advising students. Strong ability to work well as part of a team and autonomously. Outstanding interpersonal communication skills and ability to build relationships. Excellent decision making and time management skills. Must be knowledgeable with Microsoft Excel, Powerpoint, and Word. Familiarity with Canva, Mailchimp, and ability to learn new systems. Preferred candidate has social media account management experience. Evening and weekend work required. Experience with student activities, campus involvement opportunities, and fraternity and sororities is preferred.

  Job Requirements:  Evening and weekend hours Hours must be spread over 3 or more days during the week Must be already accepted and enrolled in an ETSU graduate degree program before application

  Application Instructions: Review of applications will begin immediately. Interested applicants should email a cover letter, resume, and contact information for two references to Maggie Darden at dardenm@etsu.edu

  Contact Information Dr. Maggie Darden Fraternity and Sorority Life Phone: 423-439-6837 Email: dardenm@etsu.edu PO Box: 70269

   

• Full Graduate Assistantships - Little Buccaneers

   

  Full Graduate Assistantships -Little Buccaneers

  Number of Positions:   2

  Contract Dates:  08/16/2021 - 05/13/2022

  Possible Renewal: Yes

  Job Description: Assistant to full time teacher in the Infant, Toddler, or Preschool program.  In addition to being an early learning laboratory environment, we operate as a part-time childcare program.

  Job Qualifications: We are looking for a graduate student who has completed at least 12 hours of Early Childhood coursework, holds a degree in Early Childhood, or is working on a Master's in Early Childhood or related field.

  Job Requirements:  You will need to be fingerprinted (paid for by DHS), have a recent health exam on file, 3 references, plus additional trainings and licensing requirements for working in childcare

  Application Instructions: Contact our On-Site Director for further information Beth Huber at huber@etsu.edu

  Contact Information Director Beth Huber  COE Little Buccaneers Phone: 439-4198 or 439-7549 Email: huber@etsu.edu PO Box: 70434

   

• Full Graduate Assistantship - Human Resources

   

  Full Graduate Assistantships - Human Resources

  Number of Positions:   1

  Contract Dates: 07/01/2021 - 06/30/2022

  Possible Renewal: Yes

  Job Description: The primary duty for this position is supporting Human Resources Operations including assisting with processing new hires and personnel inquiries, assisting with operations projects and process improvements, and other office duties as assigned. This is an ideal position for a graduate student interested in human resources operations, project management, and /or business processes. The applicant must be mature and a detail oriented individual that is a quick learner and can complete tasks in a timely and accurate manner. The applicant must be able to work independently, but be willing to ask questions to gain clarification on instructions given.

  Job Qualifications: The applicant should be proficient in using a Windows based computer and have a good working knowledge of Microsoft Word and Excel. Requires excellent communication, organizational skills, and fluency in English.

  Job Requirements:  Must be able to keep a set schedule between 8:00 a.m. – 4:30 p.m. and work 20 hours per week.

  Application Instructions: Send cover letter and resume to Aimee Taylor at taylora13@etsu.edu.  Please include your completed degree(s) and current major.

  Contact Information Aimee Taylor  Human Resources Phone: 423-439-4457 Email: taylora13@etsu.edu  PO Box: 70564

   

• Full Graduate Assistantship - Office of Financial Aid & Scholarship

   

  Full Graduate Assistantships - Office of Financial Aid & Scholarship

  Number of Positions:   1

  Contract Dates: 08/16/2021 - 05/15/2022

  Possible Renewal: Yes

  Job Description: This position assists with the day to day operations in a high volume data entry work environment within the Processing section of the Office of Financial Aid & Scholarships. The applicant must be a mature and detail oriented individual that is a quick leaner to complete tasks in a timely and accurate manner. The applicant must be able to work independently but willing to ask questions to gain clarification on instructions given. The candidate will be expected to complete tasks suck as entering data into Banner and Excel, processing paperwork, sending approval emails, indexing, and other such duties as assigned. The candidate would also be assisting the creation of training videos.

  Job Qualifications: The applicant should be proficient in using a Windows based computer and have a good working knowledge of Microsoft Word and Excel. Working knowledge of video editing software preferred.

  Job Requirements:  The candidate must adhere to a weekly work schedule of 20 hours per week during normal business hours of 8:00AM to 4:30PM.

  Application Instructions: Submit cover letter and resume to shankssa@etsu.edu with "2122 FAO GA Application" in the subject line. DO NOT CALL.

  Contact Information Contact Information: Sarah Shanks  Office of Financial Aid & Scholarship Phone: 423-439-6935 Email: shankssa@etsu.edu

   

• Full Graduate Assistantship- Parking Services 

   

  Full Graduate Assistantship - Parking Services

  Number of Positions:   1

  Contract Dates: 08/15/2021 - 05/15/2022

  Possible Renewal: Yes

  Job Description: The Parking Services GA is responsible for assisting with all front office responsibilities, including: Customer service; Taking and receipting payment for parking citations; Providing campus information to visitors, students, and faculty/staff; Distributing parking permits; Accurately maintaining multiple information databases; Providing research assistance to department administration; Maintaining hard copy filing systems; Preparing special projects/presentations; Assisting with orientation activities and special events; and Other duties, as required

  Job Qualifications: Exceptional customer service; Excellent attention to detail and organizational skills; Confidentiality; Strong communication & reasoning; Advanced computer skills; Self-motivated; and Ability to successfully work with individuals from a variety of different backgrounds in a busy, fast-paced environment.

  Job Requirements:  Work Schedule is Monday - Friday 8 am - 12 pm or 12 pm - 4 pm Before applying, please check your schedule and make sure your courses and other activities allow you to be available during one of these time periods.

  Application Instructions: Submit cover letter and resume by email to walkerm1@etsu.edu.

  Contact Information Mariah Rasnake Assistant Director Parking Services Phone: (423) 439-5650  Email: walkerm1@etsu.edu  P.O Box: 70715

   

• Tuition Scholarship - New Student and Family Programs

   

  Tuition Scholarship - New Student and Family Programs

  Number of Positions:   1

  Contract Dates: 08/16/2021 - 12/15/2021

  Possible Renewal: Yes

  Job Description: • Communicate with the members of the transfer living community (via phone, email and text)  • Direct and plan activities for the transfer Living Community  • Assist the Assistant Director with functions related to two campus-based chapters of the national honor societies – Alpha Sigma Lambda (adult students) and Tau Sigma (transfer students) • Assist students/ guests via phone/ email/front desk of New Student and Family Program office (NSFP)/Welcome Center • Assist with the Buccaneer Family Association, Family Weekend and other family events and programs • Assist in the development and delivery of additional programs and events for NSFP • Other duties as assigned • Must be available to work occasional nights and weekends to meet with members of the Transfer Living Community and host activities/events throughout the academic year

  Job Qualifications: • Prior experience with student services and or student activities preferred. • Unconditional acceptance into a Graduate Degree program  • Demonstrated experience and involvement in planning student activities and involvement in student organizations a plus.

  Job Requirements:  Must be dependable Good customer service skills Ability to multi-task

  Application Instructions: Send letter of interest and resume with the names of three references and contact information to:  Jennifer Webb WEBBJM4@etsu.edu

  Contact Information Ms Jennifer Webb Student Life and Enrollment New Student and Family Programs Phone: 423-439-4899 Email: webbjm4@etsu.edu PO Box: 70277

   

• Full Graduate Assistantship - Academic Technology Services

   

  Full Graduate Assistantships - Academic Technology Services

  Number of Positions:   1

  Contract Dates: 08/15/2021 - 12/31/2021

  Possible Renewal: Yes

  Job Description: GAs will have daily contact with faculty and staff. Primary duties include: Assist with facilitating technology workshops; assist faculty and staff with specific technology needs; assist with the development of training aids; assist users with web or computer issues; answer the main department phone in a professional manner; other duties as assigned.

  Job Qualifications: Familiarity with Office products is required. Familiarity with D2L, Adobe products, and Digital Media as well as general office knowledge is beneficial. MUST be a self-starter with the ability to learn on your own and work toward scheduled deadlines with limited supervision. Must have good interpersonal skills for working with staff and students, the ability to work as a team member and independently, and good oral and written communication skills. Must maintain confidentiality of student, employee and University information.

  Job Requirements:  Must be able to work on campus 20 hours per week, Monday through Friday between 8:00AM-4:30PM.

  Application Instructions: Students from all disciplines are encouraged to apply. You may contact Jennifer Hodges at hodgesjn@etsu.edu  for an application. Please send the completed application, and attach a résumé or CV with a cover letter describing why you would be an asset to Academic Technology Services.

  Contact Information Jennifer Hodges  Academic Technology Services Phone: (423) 439-8611 Email: hodgesjn@etsu.edu  PO Box: 70284

   

• Full Graduate Assistantship - Human Resources Employee Learning & Development

   

  Full Graduate Assistantships - Human Resources Employee Learning & Development

  Number of Positions:   1

  Contract Dates: 08/16/2021 - 05/16/2022

  Possible Renewal: Yes

  Job Description: Work with the Human Resources Employee Learning and Development Manager to help create and deliver innovative and interactive training content and presentations for ETSU employees using a variety of media.  Greet registrants and other guests to the office/training space.  Other duties as assigned by the HR Employee Learning and Development Manager (to include but not limited to, assist with Training Management System, Website maintenance, assist with Training Video production/recording, Instructional Design assistance, etc.)

  Job Qualifications: The most highly qualified applicant will be working towards a degree in Adult Education, Training and Development, Business Administration, Marketing, or a related field.  Previous experience in training & development, event planning, education, or communications is desirable.  Experience with training and scheduling is a plus.  Applicant MUST be able to comfortably and confidently provide classroom presentations (both in-person and online), as well as facilitate group activities.  A demonstrated interest in Employee Learning & Development will be given priority.  Good communication and organizational skills are essential to success in this position.   Familiarity will Zoom video conferencing and all Microsoft Office programs is assumed.

  Job Requirements:  20 hours per week, mostly during the hours of 8 AM-4:30 PM Monday - Friday, however, some evenings and weekends may be required on a rare occasion. Applicant MUST speak fluent English

  Application Instructions: Submit a cover letter, resume, and contact information for three references to Keith E. Glover at gloverke@etsu.edu

  Contact Information Keith E. Glover  HR Employee Learning & Development Human Resources Employee Learning & Development Phone: 423-439-6133 Email: gloverke@etsu.edu  PO Box: 70564

   

• Full Graduate Assistantship - Intercollegiate Athletics

   

  Full Graduate Assistantships -  Intercollegiate Athletics

  Number of Positions:   1

  Contract Dates: 08/15/2021 - 05/15/2023

  Possible Renewal: Yes

  Job Description: About East Tennessee State University: ETSU is located in Johnson City, Tennessee. The Buccaneers compete at the NCAA Division I level and are members of the Southern Conference. ETSU sponsors 19 varsity sports (football, baseball, men’s basketball, women’s basketball, men’s soccer, women’s soccer, men’s tennis, women’s tennis, men’s golf, women’s golf, indoor and outdoor track and field (men and women), cross country (men and women), softball, volleyball and women’s triathlon. Current ticketed sports include Football, Men’s Basketball, Women’s Basketball, & Baseball. Position Summary: The Ticket Office Graduate Assistant will assist in the oversight, management, and accountability of the ETSU Athletics Ticket Office. This person will support the Director of Athletics Ticketing with all operations, sales, and customer service efforts. This position has supervisory and leadership responsibility for Ticket Representatives, Interns, and Student Workers as assigned.  The individual in this position must be able to deliver exceptional customer service, be able to think independently to interpret and communicate guidelines, policies, etc. Recognize, define, and resolve standard and non-standard problems applying operating procedures, practices, and established precedents. Resolve reoccurring issues and problems as well as unique situations. Additionally, this individual will be expected to understand and apply a variety of features in software programs, databases, and information systems in the performance of their duties.   Description of Job Duties:   Reporting to the Director of Athletics Ticketing, responsibilities for this position include:   1. Assist with all facets of the daily operations of the Ticket Office, ensuring compliance with the University, state, and federal laws, policies, and regulations. 2. Assist with the supervision of personnel, which includes work allocation, training, promotion, and enforcement of internal procedures and controls, and problem resolution. 3. Assist with reviewing ticketing needs and procedures with venue users; prepares events for system sales and conducts final event sales audits. 4. Organize and coordinate the game day ticket office and on-site operations to enhance the fan experience with the ticketing process. 5. Coordinate efforts with outbound sales calls to maximize season ticket renewal and retention. 6. Create additional revenue through new sales of season tickets, group sales, flex packages, and single-game sales. 7. Identify and target group ticket sale opportunities with individuals and businesses.   8. Assist with athletics donor engagement, communication, and cultivation.   9. Manage and track sales goals and report weekly on progress to the goals. 10. Oversee all other admission-related aspects of special events.   11. Monitors and maintains the integrity of cash handling and fiscal procedures. 12. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records. 13. Assist with the development of policies and procedures with those of the organization to ensure efficient and safe operations of the unit. 14. Perform related duties as assigned.

  Job Qualifications: Minimum Qualifications   Bachelor's degree in related field with one (1) year of experience working in a Ticket Office, or related sales experience.

  Job Requirements:  Knowledge, Skills, and Abilities: • Experience with AudienceView Unlimited ticketing is preferred, but not required.   • Ability to communicate with various constituents; the general public; students; coaches; administrators. • Strong work ethic. • Outstanding interpersonal and interactive skills and the ability to communicate and work effectively within a diverse community. • Ability to foster a cooperative work environment. • Exceptional planning, organizational, time management, and critical thinking skills. • Ability to travel with an occasional overnight stay. • Ability to work evenings and weekend hours.

  Application Instructions: Send cover letter, resume, & references to Mike Desrochers, Director of Athletics Ticketing, P.O. Box 70707, Johnson City, Tenn., 37614. To expedite the application process, candidates are encouraged to e-mail cover letter, resume, & references to desrochers@etsu.edu

  Contact Information Mr. Michael Desrochers  Athletics Department Intercollegiate Athletics Phone: 516-592-1448 Email: desrochers@etsu.edu  PO Box: 70707