East Tennessee State University (ETSU) East Tennessee State University (ETSU)
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    ETSU Alert itemStout Drive - Partial Closure to Through Traffic Stout Drive - Partial Closure... ETSU Alert itemETSU to test emergency notification systems Thursday, May 15th at 9:35 a.m. ETSU to test emergency notifi... ETSU Alert itemAnnual Steam Shutdown--2025 Annual Steam Shutdown--2025 ETSU Alert itemSouth Dossett Drive - Closure to Through Traffic South Dossett Drive - Closure...
  • Admissions
    UndergraduateGraduateMedicalPharmacy
  • Majors
    Bachelor’sGraduateOnlinePharmacy
  • Cost
    UndergraduateGraduateInternationalMedicinePharmacy
  • Tools
     Email GoldLink D2L Safety
  • 4Advisories
    ETSU Alert itemStout Drive - Partial Closure to Through Traffic Stout Drive - Partial Closure... ETSU Alert itemETSU to test emergency notification systems Thursday, May 15th at 9:35 a.m. ETSU to test emergency notifi... ETSU Alert itemAnnual Steam Shutdown--2025 Annual Steam Shutdown--2025 ETSU Alert itemSouth Dossett Drive - Closure to Through Traffic South Dossett Drive - Closure...

ETSU ITS Help Desk Support

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Help Desk

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Welcome to the ETSU ITS Help Desk

We support East Tennessee State University students, faculty, and staff with their IT inquiries and concerns. Reach us conveniently via phone, chat, or email during our specified hours listed above. Search Help Topics to access the Knowledge Base and find helpful documentation for resolving your issues. Alternatively, log into our Self-Service Portal to submit your own help ticket. We eagerly anticipate the opportunity to assist you!

  • Call — (423) 439-4648
  • Email — itshelp@etsu.edu
  • Live Chat — Start Now
  • Contact — Contact the Help Desk
  • System Status — Check Now

Visit the ITS Self-Service Portal

Access the ITS Self-Service Portal using your ETSU account for immediate assistance and support services. You can:

  • Track IT Requests: Check the status of your IT requests and interact with your assigned technician.
  • Access Forms: Find forms for all IT-related requests.
  • Search Knowledge Base: Find answers to frequently asked questions.
  • Support Documentation: Access detailed support for ETSU software and services.
Visit Self-Service Portal

Welcome to ETSU!

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new Faculty or Staff

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Search Help Topics

Use our search to find answers to our most commonly asked questions and problems.
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Submit a Help Ticket

Please generate a ticket for all IT issues and questions to help us serve you better.
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 East Tennessee State University (ETSU) in Johnson City, 

1276 Gilbreath Dr., Box 70300, Johnson City, TN 37614-1700
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