Box Office

BOX OFFICE GENERAL INFORMATION

Please note our Summer Box Office Hours, effective from June 1 through August 7: Tuesday through Friday, from 12:00 p.m. to 2:00 p.m.

PHYSICAL ADDRESS: 1320 W. State of Franklin Road, Johnson City, TN, 37614
MAILING ADDRESS: Martin Center Box Office, Box 70706, Johnson City TN, 37614
HOURS: SUMMER HOURS: Tuesday - Friday, 12:00 p.m. to 2:00 p.m. and 1 hour prior to ticketed events
PHONE: (423) 439-2787
EMAIL: Tickets@ETSUMartinCenter.org

We've Upgraded Your Ticketing Experience!

Our New Ticketing System is Now Live! The ETSU Martin Center has transitioned to Paciolan, our new ticketing platform. Patrons can now purchase tickets online, activate their account, and enjoy an improved ticket buying and account management experience.

Thank you for your patience as we work to improve your experience.

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• The Martin Center Box Office accepts cash, check, and credit cards (VISA, MasterCard, American Express, and Discover).
• All ticket sales are final. Tickets are non-refundable except in cases of canceled events.
• Treat tickets as cash. They cannot be replaced if lost or stolen.
• Due to the nature of live entertainment, dates, times, performers, and prices are subject to change.

Paciolan is now the official online ticketing platform for the ETSU Martin Center. Tickets bought on the secondary market or third-party websites may be invalid, more expensive, and/or ineligible for our assistance. The ETSU Martin Center is not able to honor, replace, or refund any invalid tickets.

• Ticket Delivery Methods

  MOBILE: Patrons with a smartphone that utilizes digital wallet technology can and should download their tickets into their smartphone when they receive their ticketing email. Mobile Delivery is the default method for ticket delivery unless otherwise specified.

  PRINT-AT-HOME: Print-at-home tickets are emailed to the purchaser and can be printed on 8.5" x 11" paper and brought to the performance.

  WILL CALL: A photo ID must be presented by the ticket purchaser to pick up Will Call (pre-purchased) tickets. To make arrangements for someone other than the ticket purchaser to pick up tickets, please contact the Box Office in advance.

  Ticket holders voluntarily assume all risk of property loss and personal injury or illness arising during or as a result of ticket use and event attendance.

  Customers are not allowed to choose a seat location that strands a single seat. For example, if three seats remain in a row, you will not be able to select only two of them, thereby stranding a single seat. This maximizes seating capacity and limits the number of unsellable single tickets.

• Safety Procedures

  • The Martin Center Box Office accepts cash, check, and credit cards (VISA, MasterCard, American Express, and Discover).
  • All ticket sales are final. Tickets are non-refundable except in cases of canceled events.\All programs, events, and performers are subject to change.
  • Treat tickets as cash. They cannot be replaced if lost or stolen.
  • A photo ID is required to pick up tickets from the Box Office or at Will Call, or have tickets reprinted at a performance due to mobile device failure.
  • All patrons and bags are subject to search.
  • ETSU reserves the right to eject any patron for failing to adhere to venue policies including unlawful or unruly behavior.
  • Pets or animals of any kind are not allowed, with the exception of Service Animals under the ADA.
  • No re-entry permitted.
  • ETSU is a tobacco-free campus. No smoking or vaping is allowed in the facility or anywhere on premises.
• Prohibited Items

  • Oversized bags (any bag larger than 9" x 13" x 9.5", including all backpacks, briefcases, luggage, or duffle bags)
  • Outside food & beverage
  • Alcoholic beverages
  • Illegal substances
  • Firearms or weapons
  • Tobacco or vaping products
  • Professional or flash photography, tripods, or monopods
  • Audio or video recording devices
  • Laser pointers

  • Noisemaking devices (e.g. air horns, drums, or whistles)
  • Balloons, permanent markers, spray paint, or silly string
  • Animals, except Service Animals under the ADA
  • Strollers & infant carriers/car seats
  • Large or pointed umbrellas
  • Signs or banners
  • Skateboards, hoverboards, rollerblades, scooters, or bicycles
  • Packages
• Guest Services & Amenities

  • Visit Guest Services for Assistive Listening Systems (ALS), booster seats, family restroom access or any other special accommodation requests.
  • Free guest WiFi is available on network ETSU-Guest (no password required).