Insurance

Fees

Students paying a Health Service Fee as part of their tuition are able to be seen at the University Health Center without an office visit charge. For faculty/staff members, a copay will be taken at the beginning of your appointment prior to being seen by one of our medical providers. 

Services provided that will incur a fee include:

• Physicals
• Preventative Health Exams
  • Men & Women's Health Exams
  • Pap Tests
• Lab Testing
  • Blood workup, titers/immunizations, STI testing, flu/strep tests, etc
• Medication Management
• Procedures
  • Suture removal, EKG, etc. 

We may file a claim for patients who present a current copy of their insurance card at the time of the appointment. Any charges left unpaid or denied by their insurance is the their responsibility to ensure payment is sent to the University Health Center.

No-Show Fee

We do our best to work with a patient's schedule and understand circumstances may arise where the appointment time must be adjusted or cancelled. We do require advanced notice for appointment cancellations/changes. Failure to do so will result in a $20 no-show fee and a “Clinic Debt Hold” will be placed on your student account. This may negatively affect your ability to receive your semester grades, register for classes, add/drop classes, or graduate until the debt is paid in full.

Collections

An account may become delinquent if payment is not made in full for more than two (2) billing cycles. Any delinquent account will be sent to a Third Party collection agency. you are responsible for any collection fees, legal fees, or court coses incurred in the collection process. For additional information regarding our patient Billing and Collections process, please call our billing office.

If your last name starts with...

• A-G call  423-433-6028
• H-O call  423-433-6141
• P-Z  call  423-433-6111

Domestic Health Insurance

East Tennessee State University has decided not to sponsor a domestic student health insurance for this academic year. If you currently do not have insurance and would like to obtain one visit the Domestic Student Health Insurance website to compare various health care exchange and marketplace options.

The University Health Center is an in-network provider for must Blue Cross Blue Shield, TennCare (United Health Care, BlueCare, Amerigroup), Cigna, United Health Care, and most other insurance plans. 

Note: For out-of-state HMO insurance plans- a fee will not be incurred for an office visit, however, if there are any testing or procedures done during your visit, we will not be able to file a claim with your insurance. 

Keep in mind, we are a nurse-managed facility and our medical providers are Board Certified Nurse Practitioners. Please check to make sure your insurance plan covers Nurse Practitioner visits. 

We cannot file an insurance claim without an insurance card on file. If you are unsure of your medical coverage, please contact your insurance company’s benefits coordinator.

International Health Insurance

The international student insurance provider is International Student Protection (ISP). Visit ETSU International Student Insurance website to enroll in the TBR plan. Insert the school name in the drop box: East Tennessee State University.

Once you have enrolled, you will be able to create an online account within approximately 48-72 business hours so that you can obtain your electronic insurance ID card. By using this page, you can find the information you need to manage your particular plan. In addition, you can check your claims through the site. 

Please contact Mr. Bueno if you have any questions regarding International Health Insurance:

Mr. Jim Bueno, Senior Account Manager
International Student Protection
12121 Wilshire Boulevard, Suite 1001
Los Angeles, CA 90025
New York, NY  10038
 877-738-5787
info@intlstudentprotection.com
www.intlstudentprotection.com