Academic Alerts are a proactive way for ETSU Faculty and Staff to help you stay on track and succeed in their courses. Whether you have missed classes, missed assignments, or would benefit from tutoring, academic alerts help you understand your progress and connect you with campus resources that can support your academic goals.
Academic Alert Email Messages
When an Academic Alert is issued, you receive an automated email from Navigate360, and a push notification in the mobile app, with the alert's Notification or Referral reason, the professor's name, the class, and contact information for additional support. If an alert was issued for tutoring, the automated message will include the Center for Academic Achievement's (CFAA) contact information and how schedule an appointment.
See the examples below for what automated messages look like:
Class Attendance
Professor {professor_name} is concerned that you haven't been attending {course_name}-{course_number} regularly.
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- If personal concerns are affecting your participation in this class, ETSU's Care Coordinators can help. Call 423-439-8777 or email doscare@etsu.edu for assistance
- Free tutoring - in person and online - is available at the Center for Academic Achievement. Call 423-439-7111 or email learning@etsu.edu for assistance
- For TRIO students, additional free tutoring is available. Call 423-439-6185 or email proffittb@etsu.edu for assistance
We want you to succeed! You can do it!
Login to D2L
Professor {professor_name} has noticed you haven't logged into D2L often enough in {course_name}-{course_number}.
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- If personal concerns are affecting your participation in this class, ETSU's Care Coordinators can help. Call 423-439-8777 or email doscare@etsu.edu for assistance
- Free tutoring - in person and online - is available at the Center for Academic Achievement. Call 423-439-7111 or email learning@etsu.edu for assistance
- For TRIO students, additional free tutoring is available. Call 423-439-6185 or email proffittb@etsu.edu for assistance
We want you to succeed! You can do it!
Missing Assignments
Professor {professor_name} has noticed you haven't turned in some assignments in {course_name}-{course_number}. Please contact your professor about this right away.
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- If personal concerns are affecting your participation in this class, ETSU's Care Coordinators can help. Call 423-439-8777 or email doscare@etsu.edu for assistance
- Free tutoring - in person and online - is available at the Center for Academic Achievement. Call 423-439-7111 or email learning@etsu.edu for assistance
- For TRIO students, additional free tutoring is available. Call 423-439-6185 or email proffittb@etsu.edu for assistance
We want you to succeed! You can do it!
CFAA for Tutoring
You’ve been referred to ETSU’s Center for Academic Achievement (CFAA). We are a one-stop shop for academic support that can help you improve your
academic performance, and we’d like to encourage you to schedule a tutoring appointment through Navigate. We can help with most general education courses including math, science, and writing!
For instructions on scheduling your appointment in Navigate, please see our website:
https://www.etsu.edu/students/learning/individualtutoring.php
You may also call us at 423-439-7111 and we can also help you book an appointment.
Additional tutoring is available for TRIO students! Call 423-439-6185 or email proffittb@etsu.edu for assistance.
We look forward to helping you achieve your academic goals!
Center for Academic Achievement
1st Floor Charles C. Sherrod Library
Academic Alert Workflow - What to Expect
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Class Attendance
When a Class Attendance alert is submitted, you will receive an automatic email from Navigate with information for support. If you have an affiliation with Athletics, Learning Support Reading, Military & Veteran Services, or TRIO, your Athletics, LS, Veteran, or TRIO advisor will reach out by email to provide additional support.
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Login to D2L
When a D2L Login alert is submitted, you will receive an automatic email from Navigate with information for support. If you have an affiliation with Athletics, Learning Support Reading, Military & Veteran Services, or TRIO, your Athletics, LS, Veteran, or TRIO advisor will reach out by email to provide additional support.
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Missing Assignments
When a Missing Assignments alert is submitted, you will receive an automatic email from Navigate with information for support. If the course you are missing assignments for is a major-specific course, your Academic Advisor will reach out by email to provide additional support.
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Referral: CFAA for Tutoring
When a CFAA for Tutoring alert is submitted, you will receive an email from the CFAA to schedule a tutoring appointment. If you do not schedule an appointment from their first email, they have a 10 day follow- up process.
If you are affiliated with TRIO, additional contact information is provided.
See the CFAA Course Support list to find Tutoring or Supplemental Instruction help!
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Referral: Non-Academic Help
When a Non-Academic Help alert is submitted, the Dean of Students (DOS) Care Coordinators will email you information for support. If you do not respond to initial outreach, they have a 10 day follow-up process.
Academic Alert FAQs
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What are Academic Alerts and why did I receive one?
- Academic Alerts are not a punishment or threatening - they are a way to help you succeed
- Your instructor is letting you know there might be additional efforts that can help you succeed in their class, such as turning in missed assignments, showing up every day, or working with a tutor
- Instructors send Academic Alerts early in the semester - during weeks 3, 4, and 5 - to give you time to get back on track
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What are the reasons I can receive an Academic Alert?
- Class Attendance
- Missing Assignments
- D2L Engagement/logins
- Tutoring Support
- Non-academic Support
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Does receiving an Academic Alert mean I'm failing?
No. An Academic Alert is an early indicator that something needs attention. It gives you a chance to course-correct and use campus resources before it's too late to turn grades in a positive direction.
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Who sees my Academic Alert?
- Your course instructor and Success Team members (like your Academic Advisor, Athletics Advisor, TRIO Advisor, Veteran Advisor, etc.) may see the alert
- Your Success Team will reach out to check-in, offer help, or schedule a meeting
- If an Academic Alert was issued for a referral for CFAA for Tutoring, the Center for Academic Achievement (CFAA) will send you an email to your ETSU student email to schedule a tutoring appointment
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What steps should I take when I receive an Academic Alert?
- Read the message carefully
- Follow-up with your course instructor to clarify concerns or miscommunications
- Meet with your Academic Advisor or Success Team for next steps
- Use ETSU resources, such as tutoring, at the CFAA or TRIO