Helpful Links for Tech Resources

Contact the ITS Help Desk

If you have an urgent need please call us directly at 423-439-4648.
(Extension 9-4648 from campus phones) 

If the issue is with your ETSU email account, please use a different email account that you have access to; include your ETSU email address in the body of the message.

• Helpful IT Links

  
  IT Links | Students

   

  • D2L Student Support Site
  • ETSU Password Reset
  • ETSU ITS Student Help Desk
  • ETSU ATS Equipment Checkout
  • ExamSoft Login- If you would like to change your password, configure SMS upload confirmations, or have been directed to manually upload an exam.
  • Examplify Download - PC
  • Examplify Download - Mac
  • ExamSoft Support Center
  • Exam Taker 101: New Student Orientation
  • Email Login
  • Project Concert Login
  • WeTransfer | Secure File Transfer

  How to manually upload an answer file:
  From a Windows or Mac device
  From an iPad

   

   

  IT Links | Faculty
   

  • D2L Faculty Support Site
  • ExamSoft University
  • ExamSoft Login
  • Project Concert Login
  • Office 365/Outlook Login
  • Office 365 Tutorials
  • WeTransfer | Secure File Transfer
  • Zoom Solutions & Support
• Desire2Learn (D2L) Minimum Requirements

  Click here to view the current requirements

   

• Project Concert Tutorials

  Clinical Resources
  Student Resources

  • Clinical Health Requirements and Document Uploads
  • Clinical Hour Log and Patient Experiences
  • Demographic Survey
  • Generate Mid and Final Evaluations (Student)
  • Preceptor and Clinical Agency On-Boarding (Intent Form)
  • Self-Scheduler (Student)
  • View Additional Tutorials on ProjectConcert site

  
  

   

  Preceptor Tutorials

• College of Nursing Website Content Change Request

  Click this link to place request

   

• College of Nursing YouTube Request

  Types of service provided: 

  • Streaming
  • One-on-one Open Broadcast Software ("OBS") training

  When Requesting a YouTube Broadcast

  One event per request; a single event occuring over multiple days may be submitted in the same request so long as the details of the event do not change. 

  Requests should answer these questions:

  • What is the specific purpose of this for to the College of Nursing?
  • Has every person who needs to provide approval been so named?
  • 
    Is the picture or video policy compliant? (University, FERPA, HIPAA, etc.)
  • 
    Who or what group of people should be provided copies and/or access to the finished product?
  • 
    What date, time, and location are the requested services needed and what is the name of the event or subject?
    
    

  Requests made within less than fifteen (15) business days of the streaming event date may be unable to be scheduled.

  Click this link to place request

• College of Nursing Electronic Form Request

  When Requesting a New Electronic Form

  New electronic form requests should answer these questions:

  • What is the specific purpose of this form related to the College of Nursing?
  • Who or what group of people should own this form?
  • Has every person who needs to provide approval of the form been so named?
  • Has each field of the form been identified and named accurately?
  • Is the form policy compliant? (University, FERPA, HIPAA, etc.)
    
    

  Attach any documents, images or logos you would like to be included as part of the form  to your request.

  Click this link to place request

• College of Nursing Photography or Video Request

  Types of service provided: 

  • Special events
  • 
    Photo and video editing 
  • On-location photography and video
  • Individual and group photographs (studio and non-studio)
    
    

  When Requesting Photography or Video Support 

  One event per request; a single event occuring over multiple days may be submitted in the same request so long as the details of the event do not change. 

  Requests should answer these questions:

  • What is the specific purpose of this for the College of Nursing?
  • Has every person who needs to provide approval been so named?
  • Is the picture or video policy compliant? (University, FERPA, HIPAA, etc.)
  • Who or what group of people should be provided copies and/or access to the finished product?
  • What date, time, and location are the requested services needed and what is the name of the event or subject?

  Requests made within less than fifteen (15) business days of the performance date may be unable to be scheduled.

  Click this link to place request

• College of Nursing Digital Signage Content Request

  Content Guidelines

  • 
    Content may only promote ETSU activities, events, information, and educational opportunities.
  • 
    Campus wide content should only promote items that are relevant and/or accessible to the majority of students and/or faculty and staff, not a very limited subset of individuals.
  • 
    For security reasons, all URLs and QR codes must link to an ETSU webpage.
  • 
    Content can not overlap into multiple announcements (slides) as viewers may miss or confuse these messages.
  • 
    When creating an announcement with photos, be sure the information is visible. A general recommendation for a well-designed announcement is to use no more than three photos per slide.
  • 
    Try not to sacrifice your message for flashy design choices; make sure your message is clearly presented and easily understood.
  • 
    Because our displays do not have audio capabilities, videos are not recommended unless they use open captions (captions added to the video that cannot be removed).

   

  Acceptable Content

  • Event information for upcoming activities sponsored or coordinated by ETSU
  • 
    Event information for upcoming activities sponsored or coordinated by recognized alumni and student organizations/clubs
  • 
    Event information for activities to be held in or at ETSU but hosted or sponsored by an unaffiliated approved organization
  • 
    Changes in timing or location of regularly scheduled classroom activities or special events, including street closings and parking procedures
  • 
    Results of academic competitions (congratulatory listing of winners)
  • 
    Upcoming deadline information for nominations, scholarship applications, event reservations, etc., for approved programs
  • 
    Information on new programs, courses, or services available to students or faculty
  • 
    Announcements relating to significant student or faculty/staff achievements, awards or accomplishments
  • 
    Welcoming statements for special guests or groups visiting ETSU
  • 
    School, departmental, or building directories

   

  Unacceptable Content

  • No classified ads (cars/apartments/bicycles/computers, etc.)
  • 
    No personal messages
  • 
    No self-promotion
  • 
    No personal events (i.e., a student holding an event that's not through an ETSU-affiliated organization)
  • 
    No political statements relating to campus, local, statewide, or national elections
  • 
    Artwork that isn't in a horizontal format (i.e., vertical flyers, square social media graphics, etc.)
  • 
    Videos with individuals talking without captions
  • 
    URLs or QR codes that link to a non-ETSU webpage
  • 
    Videos/animations that are longer than 10 seconds

  Recommended Best Practice

  • Use PowerPoint to create a slide containing the information as you would like it to be presented for each slide according to the guidelines above. Attach that to your request.
  • Use "CON Digital Signage Request" in the subject line of your message to expedite your request.
  • Provide the start and end date for your signage to display, and name each campus where it should be displayed. (Allandale, Main, Red Bank)
    
    

   

  Click this link to place request