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Help Desk

Information Technology Services


Phones Instructions for Phone Use

On-campus Dialing Instructions

Emergency Dialing

  • In an emergency: Dial 911
  • ETSU Police: Dial 439-4480

Local and Toll-Free Dialing

  • Campus numbers: Dial only the last five digits
  • Local, off campus: Dial 8 + the seven-digit number
  • Toll-free: Dial 8 + 1 + toll-free number

International Dialing

  • Dial 8 + 011 + country code + city code + local telephone number
  • The country and city codes, if any, can be found on the How to Call Abroad website.
  • Students are not allowed to make international calls using the University authorization code. You must use a calling card to complete an international call.

Information Dialing

  • Campus Information: Dial 439-1000 or 0
  • Directory Assistance: Dial 8 + 1 + area code + 555-1212.
    Please note: This is a toll call. You must use a calling card or authorization code to call directory assistance.
  • Online directories: and

Employee Phones

Employee phones can do more than just make a simple phone call. They have the ability to pick up calls on other extensions, hold, transfer, conference, and more. Choose from the available models below to see specific instructions for your phone.

If you are looking for voicemail instructions then you can find them on our voicemail instructions page.

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