Employee Benefits Frequently Asked Questions

  • How do I add someone to my insurance?

    Employees may make changes to their benefits, including adding dependents, during "Annual Enrollment" in October. Watch for emails and other announcements in September that will announce the exact dates.

    Outside of the Annual Enrollment period, you may only add an individual to your insurance if you have a "Special Enrollment Qualifying Event." To request changes due to a Qualifying Event, you must:

    • Complete the Enrollment Change Application
      • Page 2 lists the Dependent Eligibility Documents that must accompany the change form.
      • Page3 lists the Special Enrollment Qualifying Events and the documentation required.
    • Application for enrollment must be made within 60 days of the loss of insurance coverage or within 30 days of acquiring a new dependent.
    • Scan and email the completed form and the required supporting documents to the Office of Human Resources at hr@etsu.edu. 
  • How do I drop someone from my insurance?

    You and/or your dependent(s) may only cancel coverage during the Annual Enrollment period except for one of the qualifying events listed on the Insurance Cancel Request Application.  Submit your completed application to hr@etsu.edu 



  • How do I change my beneficiaries? 

    ETSU Designation of Beneficiary 

    ETSU requires the designation of a beneficiary for payout of last wages, annual leave and sick leave.

    Designation of Beneficiary Form

    This form should be returned to the Office of Human Resources via email to hr@etsu.edu. 

    Dynamic Form coming soon.

    Basic Life Insurance Beneficiary Designation Application

    You can update your beneficiary by using Employee Self Service in Edison at: www.edison.tn.gov.

     

    Voluntary Accidental Death Insurance Beneficiary Form 

    You can update your beneficiary by using Employee Self Service in Edison at: www.edison.tn.gov. 

     

    Securian Financial (Minnesota Life)--Optional Life Insurance

    1.       Log on to lifebenefits.com/stateoftn  with the ID and password provided below. You will be prompted to change your password the first time you log on.

    Your ID: The letters TN followed by your Edison ID number

    Your password: Your password is your eight-digit date of birth (MMDDYYYY) followed by the last four digits of your Social Security number.

    If you do not have access to a computer or the internet, a Minnesota Life Beneficiary Form may be submitted to the Office of Human Resources via email to hr@etsu.edu.  

    2.       Enter your information. Follow the instructions on the site to enroll for insurance coverage for you and your spouse and children if desired, and to designate/update your beneficiary. After submitting your information, please print a copy of your application for your records.

     

    TCRS Participants

    Change your beneficiary online through the Tennessee Consolidated Retirement System (TCRS)

     

    ORP Participants

    Update your beneficiary designation with the appropriate ORP vendor on the self-service website.

    TIAA website

    Voya website

     

    401k from Great West/Empower

    Log into the Empower website - 401K Empower Beneficiary Change Log-in

     

    For questions please contact the Office of Human Resources at hr@etsu.edu. 

  • How do I contact my retirement vendor?
  • Help! I have questions about Medicare enrollment.
    medicare
  •  How do I know what benefits I'm currently enrolled in?

    There are 2 ways to do this. You may use ETSU Goldlink self-service to view your current benefits elections. You may also view your current benefits elections in Edison.

  • How do I make changes to my health, dental, vision, or short-term disability?

    You will make these changes in Edison, the State's website for Benefits Enrollment.

  • How do I know that the changes I made in Edison were submitted?

    You should receive a confirmation email from Edison. Additionally, if you clicked the green "submit" button in Edison, your changes were submitted.

  • How do I make changes to my voluntary term life insurance?

    You will log in to the Securian Financial website to make changes to your voluntary term life insurance.

  • How do I make changes to my Long-Term Disability Insurance?

    You will log in to the Lincoln Financial website to make changes to your Long-Term Disability insurance.

  • How do I login to Edison?

    It depends...

    First time Edison users may find this video tutorial helpful:

     

    If you forgot your password, please watch this video:

     

    If you need your access id (username) to log in to Edison, watch this video:

     

     

  • What is my Edison ID?

    Your Edison ID is the eight-digit number beginning with 2 zeros on your Caremark RX card.  If you cannot find your Edison ID, please contact Human Resources at (423) 439-4457.

  • Is my ETSU E# the same as my Edison ID?

    No. Your ETSU E number is your identification number only for ETSU.  Your Edison ID is your state issued ID for benefits purposes.

  • Who do I contact with questions about leave options?

    You can submit questions about leave options to hr@etsu.edu or call 423-439-4457 to speak with an available HR professional.  

  • Do I qualify for FMLA?
    • Have you been employed at ETSU or with the State of Tennessee for more than a year?
    • Are you employed at 65% or above?
    • Are you a regular or temporary employee?

    If you answered yes to these questions then you may qualify for FMLA.

    For more information,please visit the Paid Time-Off and Leave webpage.

     

 

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