Office of the Registrar
Dr. Tom Donohoe, University Registrar
Makayla Arnold, Office Coordinator
Ms. Arnold assists the University Registrar and the areas related to Registration, Records, and Graduation with everyday duties. Makayla prepares travel and personnel paperwork for the Office of the Registrar and participates in budget reviews to maintain an accurate accounting of the office budget. She maintains the office calendars for accuracy and schedules meetings for the department. Ms. Arnold also maintains the inventory of office material and equipment for the Office of the Registrar.
Stacie Hill, Assistant Registrar, Data Management
Mrs. Hill manages all data associated with the Graduate and Undergraduate Curriculum. Data management includes curriculum, course inventory, prerequisites, co-requisites, equivalencies, attributes, restrictions, repeat details, TN eCampus, EDI Cross Reference Rules, Crosswalk Validation and assist with running Enrollment reports. Stacie supervises temporary employees and student workers and is responsible to the Registrar for reporting academic data; management of the Master Course Inventory File; management and tracking of the Academic Program Inventory; and training and support of academic users in the management of SIS and Banner data. Stacie utilizes Acalog to produce the graduate and undergraduate e-catalogs and works with the curriculum using Curriculog. Mrs. Hill assists office personnel with Banner, class schedule development, commencement ceremonies, and other functions as needed. This position also serves on various committees and task forces.
This position is responsible for supporting the Registrar's office.
Jessica Miller, Associate Registrar
Mrs. Miller plans, organizes, and supervises the university commencement ceremony; supervises staff, students and temporary employees who assist with graduation activities. She performs graduation audits, verifies degree requirements, oversees the preparation of the commencement program and diploma and regalia processes. Ms. Miller maintains the graduation section of the web site and prepares calendar dates for graduation related activities. She also assists with the implementation of the Banner Student Information System and the development of the Degree Works degree audit system. She also serves on various committees and is responsible for reporting and functional/technical solutions in the Graduation Office.
Cynthia Edwards, Assistant Registrar
Mrs. Edwards processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, prints diplomas, distributes regalia and regalia inventory, records substitutions, works with the advisors, processes graduation-related paperwork, confers degrees, and assists with registrations. Mrs. Edwards is also responsible for Degree Works.
Nam Le, Graduation Analyst II
Mr. Le processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes graduation-related paperwork, and confers degrees. He assists with Registrar and Graduation Office related events.
Bobbie Wood, Graduation Analyst II
Ms. Wood processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes graduation-related paperwork, and confers degrees. She assists with Registrar and Graduation Office related events.
Dr. LaDonna Hutchins, Associate Registrar
Ms. Hutchins supervises the Records office and the athletic certification process. As supervisor of these areas, she oversees the maintenance of student records, oversees the issuing of student academic transcripts, works with end of semester processes regarding repeats including TELS Lottery Scholarship repeat courses, final grading, grade changes, student withdrawals, and works with National Student Clearinghouse for degree verification and enrollment verification. Ms. Hutchins also assists with the certification of new and returning athletes to be sure they are eligible to compete per NCAA regulations each semester and assists the Veterans Affairs Office in certifying veteran enrollment. She also assists with data collection and reporting; generates and maintains office web pages; trains faculty, staff and advisors in the use of Banner; and serves on various committees and task forces.
Erica Fletcher, Assistant Registrar for NCAA Certification and Eligibility
Mrs. Fletcher manages the NCAA athlete certification process for student athletes engaged in intercollegiate athletics. Erica will evaluate and certify the eligibility of new, continuing, transfer, and international student athletes each semester. Erica participates in the preparation of NCAA reports under the Academic Performance Program (APR) and will evaluate annual changes in reporting requirements to make the necessary changes and adjustments to local reports. Mrs. Fletcher also represents the Registrar's Office at the NCAA Regional Rules Seminar, University Athletics Committee meetings as well as other professional seminars and workshops.
Jennifer Seal, Records Coordinator
This position supervises the Record's office workflow as well as resolving any issues that arise. It assists with grade processing and repeat grades, processes student ID changes, performs late-drop course requests and university withdrawals, and prepares list/labels for departments and companies as requested throughout the year. Also works with the National Student Clearinghouse for degree and enrollment verification, Parchment for transcript requests, and assists with the Milligan/Emmanuel/ETSU Agreement program.
Natalie Benge, Technical Clerk
Mrs. Benge is responsible for processing transcript requests, name and address changes, enrollment verifications, as well as major changes for the Record's office. Natalie assists with verifying the National Student Clearinghouse enrollment and degree requests and Parchment for transcript requests.
Jamila Moody, Technical Clerk
Ms. Moody is responsible for processing transcript requests, name and address changes, enrollment verifications, as well as major changes for the Record's office. Jamila assists with verifying the National Student Clearinghouse enrollment and degree requests and Parchment for transcript requests.
Hannah Rhoades, Associate Registrar
Ms. Rhoades plans, organizes, and supervises the university student registration process; supervises staff, students and temporary employees who assist with registration. She works with orientation, prepares class schedules, assigns academic classroom space and distributes registration/schedule information. She maintains the schedule of classes, interactive course search, registration setup, and academic term information on GoldLink and Banner. She works with the implementation of the Banner Student Information System and trains users in the use of Banner schedule building. She serves as the WebTailor administrator for the Registrars Office and other areas of enrollment services and maintaining the Registrars Office web pages. She works in administrating Schedule Builder and 25 Live scheduling systems, provides various data reporting, and assists with management of the office budget. Ms. Rhoades also serves of various committees.
Jessica Barrett, Assistant Registrar, Scheduling
Ms. Barrett manages the development and scheduling of on campus academic classroom space and helps ensure optimal classroom utilization. Ms. Barrett also serves as the administrator for Series25, maintaining the collection of data from University departments regarding classroom space. She maintains 25Live scheduling system, the university's online calendar for academic space. Ms. Barrett also assists in the generation and maintenance of the Registrars Office web pages. She works with executive aide training, assists with walk in traffic, maintains the student worker and temporary worker time sheets, supervises staff, students and temporary employees who assist with registration activities. Ms.Barrett also serves on various committees.
Vacant, Technical Clerk
This position assists students with registration and the dropping and adding of courses. This position assists the Assistant Registrar with room reservations and scheduling across campus. This postion helps run the GoldLink helpline as well as handles walk in traffic and phone calls. This position assists departments in building courses, processing schedule changes, and reviews registration edits for the Registrar's office.
Vacant, Technical Clerk
This position assists students with registration and dropping and adding courses. This position handles the immunization updates for orientations and term registration. This position compiles parts of the schedule book, proofs course listings, and schedules rooms and buildings for specific events. This position ssists with orientation and trains new executive aides with course building and new student workers in the office.