About Us

Our Mission, Vision and Role

Mission:

The mission of the ETSU Campus ID Services office is to maintain a secure identification program that benefits our campus community by providing security, convenience, and financial benefits to all its stakeholders. Providing exceptional service and support to our students, faculty, staff, parents, and partners, we will continue to seek out new uses for the ID card, moving toward a mobile campus with a one-credential, easy-to-use system. Further, we will ensure the credential is marketed and promoted effectively to all potential users. Finally, we will continually look to expand and improve our services related to the campus ID system.

Vision:

Promoting student success by identifying,  connecting, and safeguarding the ETSU Buccaneer community.  

Role of Campus ID Services at ETSU:

According to the Council for the Advancement of Standards in Higher Education (CAS),

“The most important role of the campus credential administrator is to be a visionary who can act as a change agent to bring others along as the CCPS campus role expands, technology evolves, and structures change.”

ETSU Campus ID Services seeks to align with CAS Standards for Campus Credential Programs & Services and the National Association of Campus Card Users (NACCU) Standards & Self-Assessment Guidelines where:

  • Credentialing is part of a complex regulatory environment that helps the university comply with laws and policies;
  • Staff are knowledgeable and ensure adherence to institutional/state/provincial/federal regulations and data privacy laws;
  • Programming helps to reinforce a sense of belonging, support, and positive campus experience;
  • Information is used to inform student health, activity, and well-being;
  • Technology is advancing in response to generational trends and expectations;
  • Credentials meet standards for personal identification as set forth by state/federal entities; and
  • Credentials serve as a vehicle for access to resources and services on campus and beyond.

Overarching Goals for ETSU ID Services:

Identification

  • Identify members of the ETSU community (students, faculty, staff, campus guests) using one photo credential.
  • Provide expert guidance on market trends and advancing technology in higher education credentialing.
  • Lead efforts to implement the most advanced technology available for campus credentialing.

Connection

Maximize use of ID technology to connect students, faculty, staff and guests to campus and community resources including:

  • Basler Center for Physical Activity
  • Campus Facilities including Residence Halls
  • Campus Life and Athletic Events
  • Classrooms/Laboratories
  • ETSU Campus Store
  • Libraries
  • Meal plans and on-campus food service retail locations
  • Postal Services
  • University Health Services
  • Other areas as interest to expand ID technology arises
  • Increase connections to Johnson City and the Appalachian Highlands Region through off-campus retail partnerships and discounts.
  • Track engagement and utilization of resources across the campus and community.

Safeguards

  • Protect the personal privacy and financial information of individual ETSU community members.
  • Secure campus facilities through ID access control systems.  
  • Ensure that credentials are appropriately activated/deactivated in accordance with Enrollment, Human Resources, Public Safety, and the Dean of Students’ guidance.  
  • Serve as stewards of the university’s investment in equipment, ensuring that technology is properly maintained and updated to meet current and future security needs.