Photo Upload

Please wait at least 3 days after finalizing payment for new-student orientation before logging into GET to allow time for your profile to be created. 

Incoming ETSU students will have the option to upload a photo for their BUC ID before attending New Student Orientation. To do this, students must sign up and register for a GET Account. For more information on how to sign up for GET, click here.

Photo Requirements

BUC ID photos are used for official university purposes. Please do not submit any photos that the DMV or passport office would not approve of. 

Approved Photos Must Follow these Rules:

• You should be the only person in the photo
• Your face must be fully visible with no obstructions (such as hats or sunglasses). Religious headwear and prescription eyewear are acceptable.
• You should be facing forward and level with the camera. Your head, neck, and upper shoulders should take up most of the frame.
• The photo background should be a solid, light color without distracting elements.
• The photo should be evenly lit -- not overly bright or dark.
• The photo's image quality should be clear and not appear pixelated, grainy, or blurry.
• The photo should not include any applied text, graphics, or filters

Photos will be rejected that contain any of the following:
Hats, funny faces, sunglasses, head tilted poses, or gestures.
Multiple people/animals/objects other than the student.
Poor quality/blurry. Scenic backgrounds. In-car selfies.
Selfies/Snapchat/AI Filtered/Face-filtered photos.
Copyright photos, including your license photo.

All photos must adhere to ETSU's ID photo regulations. Any photo submitted will be approved/denied as deemed necessary by Campus ID Services. 

If your photo is rejected, you will be notified by email along with the reasoning. We recommend that you try resubmitting another photo. If you have further questions as to why your photo was rejected, please email IDBUCS@etsu.edu and please include your name, E#, and a copy of the photo you submitted.

Uploading your Photo:

You must download the app to your phone to upload your photo. You cannot do this via the web browser at this time. 

GET App

• Click on the menu "Settings" on the lower right side of the screen.   
• Select "Update Photo"   
• Upload your government issued photo ID (front and back). This will be deleted the moment your photo is approved/deleted.
• Select photo and crop according to requirements (no larger than 1MB).
• Select "Crop" when you are done.

Frequently Asked Questions About Photo Upload:

• What if I can't upload my photo due to image size? 

  If you upload a photo through the app, there should be a prompt for you to crop it. This is done as soon as you take/select a photo. Just drag the corners to as close to around your face as possible, while ensuring nothing is cut off. Doing this should help the photo's size lessen. 

  If you are unable to crop through the app, please use your device's photo gallery to see edit options. Select crop from there and save the photo and proceed to the app to upload. 

  If you are uploading your photo on a desktop and need to crop the image, Google and Adobe offer crop/resize features in their photo storage services.  

• Why is my photo denied?

  There are a number of reasons why a photo can be denied. Your photo denail email should have a description of why the photo was denied. Please review the information on this page and follow the rules and regulations as stated. 

• Can I upload a photo using a filter?

  No. Photos need to not be edited or touched up before submitting. Color filters will be denied. Please do not use AI to modify your image in any way.

• Can I have a photo with a group of friends or a scenic background?

  No. Photos must be a head-shot photo of yourself in front of a solid-colored wall. 

• Can you use my driver's license photo? 

  No. Any and all photos submitted that belong to the DMV will be denied. 

• I am a distance student and I uploaded an approved photo, what should I do next?

  If you are not attending classes on campus, you may follow the steps located on www.etsu.edu/mobile-buc-id to issue your mobile BUC ID to your phone.

  If you prefer a physical plastic BUC ID, please fill out this form and follow the directions. Email the form to IDBUCS@etsu.edu. Once we receive it, we will then mail your card to you if no mobile card has been issued. 

• I tried logging in and I received the error message: "Login successful but unable to access your campus card account.” Why can't I log in? 

  This message indicates that your student information has not been received by the ID card system. One of the following steps will need to be completed for this to happen:

  • You will need to confirm and pay for your upcoming orientation date.
  • You will need to be registered for classes if not attending orientation

  Once either of the steps above have been completed, please wait 3-5 days for the information to reach out system and try again. 

• I am unable to upload my photo via the app. Can I email my photo? 

  We require all photos to go through GET for identity verification purposes. Please do not send your photos or IDs via email. If you are experiencing difficulties uploading your photo, we are available to take your photo and verify your identity in person at our office.