The Voyager Change Champion Network (CCN) is a unified group of employees – ETSU project sponsors and employee agents who share a common vision for change and a personal commitment to enable change across the organization. Change Champions are leaders of change tasked with providing input and feedback within the ETSU organization, as it relates to the project. Peers look to them for information, guidance, and reassurance as the project progresses.
Network Components
Organizational Change Management (OCM) Team: The primary contact for Change Champions, this team of communications, Human Resources (HR), and Information Technology Services (ITS) staff work with project leadership to help employees stay informed about Voyager.
Project Leadership: Leaders who work closely with the OCM Team to guide organizational change.
Change Champions: Staff who work closely with leadership to manage change in their area through communications and feedback. This group is guided and supported by the OCM Team.
Purpose
Key Messaging
- The challenge = complex
- The solution = modern
The Approach = Informed- The Result = Operational Excellence
Today, the computer systems used in Finance and HR utilize a complex combination of computer software, data standards, and work processes. A move to a modern cloud-based platform gives ETSU the ability to use an integrated system that promotes real-time communication, data entry efficiencies, enhanced security, automated workflows, and evolving technologies. Voyager is the name selected for this new system and represents ETSU’s continuing journey towards operational excellence.
Change Champions can use these four key messages to guide discussions and keep their colleagues informed. In short, these phrases allow a Change Champion to summarize the need and the benefits of the Voyager system for the university.
Join the Change Champions
As a Change Champion, you are a leader of change and tasked with igniting change within your organization. Anyone can be a Change Champion. If you are interested in joining the network, contact voyager@etsu.edu to learn more.
Change Champion Responsibilities include:
- Attend periodic meetings
- Create awareness about the change
- Influence buy-in and acceptance
- Engage in change-related activities
- Support those affected by change
- Help manage inevitable resistance to change
- Become local go-to person for the change
- Identify issues on the ground and raise them
- Point of central contact to the project team
Meetings
Meetings will be a combination of Zoom and in-person. However, Zoom will always be an option for those who cannot attend in person. Meetings are subject to change based on project needs.
FAQs
View FAQs for Human Resources and Finance.
Archived News Items
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First look at Voyager home page
July 2023 - At the most recent Change Champion meeting, participants got a first look at the Voyager system home page. Every employee will interact on some level with the Voyager system, and every employee will see some version of a home page. What you see will be based on your roles in the system. To see an outline of the home page, visit the Voyager website’s FAQ: “Will everyone see some version of the Voyager home page?" Various trainings are being planned.
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New FAQs Added to Voyager Website
April 2023 - Based on feedback from Change Champions, discoveries in CRP 2, and ongoing conversation surrounding the Voyager system, the Voyager team has added approximately 10 new FAQs to the website. These address topics such as pay cycle, benefit withdrawals, and more! Visit the FAQs page to see what’s new.
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Change Champion Meetings Update
April 2023 – The Change Champions continue to meet bi-weekly to give feedback they are gathering from within their departments and ask questions about the system and the transition. At the April 13 meeting, the Change Impact communications schedule was shared. Over the next three months, more information will be available for the following topics: leave balances; payroll changes; self-service and time reporting; purchasing; recruiting; and work order and facilities requests. These topics will be shared with the Change Champions, the campus community (newsletters), and posted on the Voyager website.
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First Change Champion Network Meeting
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March 2023 - On March 2, 2023, the initial Voyager Change Champion Network meeting took place. Change Champions are leaders of change tasked with providing input and feedback within the ETSU organization, as it relates to the project. Peers look to them for information, guidance and reassurance as the project progresses. ETSU leadership team members (executive sponsors, project leads, and key players), as well as Highstreet IT (ETSU's Voyager deployment partner) consultants, and joined 50+ ETSU employees who have volunteered their time to help ensure the Voyager initiative is a success. These employees received an overview of what it means to be a Change Champion and what their expected role and duties will be. The Change Champion Network group will meet regularly to discuss project updates, concerns, excitement, and next steps. YOU can be a Change Champion, too! Contact voyager@etsu.edu to learn more.
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HR Liaison Meeting and Change Champion Opportunity
February 2023 – HR Liaison Meeting: The Liaisons Meeting gave HR the opportunity to share information about the Voyager system and progress to-date. Liaisons got a sneak peek of the system. The 85 staff in attendance had the opportunity to hear about the many changes that are coming, and the exciting work HR is doing to get the campus ready for the Voyager system. There were lots of questions and lively discussion as HR staff and the HR Liaisons discussed and explored the upcoming changes. Carolyn Smith from Highstreet IT (ETSU’s deployment partner) gave a short presentation about change management, and talked to the liaisons about becoming change champions. A change champion is an impactful communications role that involves university staff who promote sharing of project information and feedback. Over half those in attendance expressed an interest in joining the change champions network. If you are interested in becoming involved as a change champion, email voyager@etsu.edu to learn more.