Voyager Training

Voyager

The Voyager type treatment. It is the word Voyager with the phrase charting our course under it. The o in Voyager is a captain's wheel.

 

More content will be added to this web page. Users will not be able to access the Voyager system during End-User Training. End-User Training begins late May/early June. Training sessions and training resources will not include "hands-on keys" activities. Users will be able to access the system on July 1.

Introduction to training

The Voyager training website will be the hub for all training resources. The goal is to organize all training materials in a way that ensures every employee can quickly and efficiently access the information they need to operate the system. Training content is accessible only with an ETSU account.

 

Voyager 101 - Resources for All Employees

Access Quick Reference Guides, Job Aids, and videos for key functions that most employees will use on a regular basis. The resources below can help you get started with the system. Download this checklist    that outlines useful Voyager 101 and frequently used tools.

More content will be added throughout June, but for now, see the topics below. Training content is accessible only with an ETSU account.



  • Basic Navigation
  • Absence/Leave Management

  • Expenses
  • View Personal Information and Compensation

    Self-Service Pay allows employees to view payroll information, view paychecks, and update payment methods; it is also the place to access year end documents and other relevant financial information. 

    • Self-Service Pay - Quick Reference Guide (coming soon)
  • Mobile App

    Note: Users will not be able to login until their accounts are activated at go-live.

  • Web Clock

    Web clock use is optional. While daily web clock use is still encouraged, it’s not longer required. Non-exempt employees may choose to use the web clock or enter hours worked directly in Voyager, similar to TRS time entry.

    Accurate time tracking is required, which is consistent with current practice and federal law. The Voyager mobile app remains available for those who prefer to manage hours on the go – regardless of which timekeeping entry method the employee chooses. 


    • Web Clock Quick Reference Guide (coming soon)

Training Modalities

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Instructor-Led Trainings 

Classroom-style sessions (in-person, virtual, or hybrid) for in-depth training to demonstrate processes & policies.

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Job Aids

Thorough step-by-step instructions guiding end users how to perform specific tasks & processes.

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Oracle Guided Learning

In-system tool that guides users through processes.​

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Quick Reference Guides

Short step guides that provide a quick way to find info & task instructions.

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Videos

Short, 1–2-minute videos to provide a visual walkthrough of a task.

 

View Training Resources for... 




 

Instructor-Led Training (ILT) Registration

Additional ILTs are scheduled, but are role-specific. Impacted users will be contacted via email and invited to register. 

  • Supervisor Overview: Absence and Time Modules

    This webinar offers supervisors an overview of the Voyager Absence and Time modules. An HR representative will explain how to manage team absences and time, provide demonstrations, share information, and answer questions. Attendees will gain a clearer understanding of Voyager and the training resources available to support them.

    This workshop is a virtual webinar hosted through Microsoft Teams. Attendees will have access to the presentation, Q&A, and training materials, but they will not have access to the Voyager system prior to Go-Live. Attendees only need to register for one session. 

    Who should attend? Supervisors

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Support

You will have support. There will be several ways to get the help you may need. The ITS Help Desk will lead the way, and Oracle's built-in guidance will serve as an in-system tour guide, complete with step-by-step instructions for many functions with the system. More detailed information can be viewed on the Voyager Support page. 

Training resources will be regularly updated to reflect system changes and ensure the training information remains accurate and up-to-date.

End User Training Structure

End User Training (EUT) has a three-part structure to support users through each stage of learning. The Education phase (happening now!) builds foundational knowledge through training self-paced and instructor-led resources. On July 1, Voyager will be live, and the Exploration phase begins. During this phase, users can engage in hands-on learning within Voyager. After go-live and the first weeks of system use, training enters the Excellence phase, which emphasizes ongoing support and continuous learning.

Oracle Guided Learning (OGL) Overview

Coming in July! Oracle Guided Learning (OGL) is a digital learning tool built directly into Voyager. OGL will provide prompts and relevant information needed to walk through processes within Voyager. OGL is useful for completing processes for the first time and reviewing seldom used processes to refresh user knowledge. OGL will be accessed through a convenient widget and will provide employees with convenient links to the training website, the Banner Index Lookup, and the ITS Help Desk. 

Virtual Open Labs

Coming in July! Virtual Open Labs will provide real-time support where users can drop in to ask questions, troubleshoot issues, and receive guidance while navigating the Voyager after go-live. Links to Open Labs will be posted and shared with campus as they are scheduled.