Voyager Support

Voyager

Support

This support page is where users can find links to resources and contact information to assist with troubleshooting issues and navigating Voyager. Voyager will be a major change for our campus. Learning something new will take time, for all of us. 

I can't log in to Voyager

All employees should be able to access Voyager using Single Sign-On (SSO), which is a secure authentication method that uses ETSU login credentials. If you are unable to log in, please contact the ITS Help Desk for support.  

 

I can access voyager, but need additional help

Self-Service

Quick Reference Guides: These guides offer step-by-step guides completing tasks within Voyager. Check the Resources by Role or Function section of the training website to see if there is a guide available to assist you. 

In-System Help: Use Oracle Guided Learning (OGL), Voyager's built in tool, for step-by-step on-screen prompts (not available for all functions). To use this tool within Voyager, click on the OGL widget, begin typing a topic, then select the appropriate guide. You will then be guided through completing your task.

 

Open Labs

Drop into an Open Lab for real-time assistance. These informal, drop-in sessions offer hands-on assistance with Voyager tasks or navigation. See date and time options below.
  • Virtual Open Labs 

    Virtual open labs will be available to those needing assistance with human resource tasks or finance tasks within Voyager. 

    Morning

    Afternoon

    Virtual Open Labs are offered from 9:00-11:00 am on the following dates: 

    • July 1
    • July 2
    • July 3
    • July 7
    • July 8
    • July 9 
    • July 10
    • July 11

    Take me to a Virtual Open Lab   (no registration required)

    Assistance with Finance related areas of Voyager will not be available during afternoon sessions. Virtual Open Labs are offered from 1:00-3:00 pm on the following dates: 

    • July 1
    • July 2
    • July 3
    • July 7
    • July 8
    • July 9 
    • July 10
    • July 11

    Take me to a Virtual Open Lab   (no registration required)
  • Human Resources (HR) Lab Sessions 

    The Office of Human Resources will host in-person lab sessions for any employee who would like to sit down with an HR Representative and get focused attention. No registration or appointment is needed, employees are welcome to drop in at a time most convenient for them. HR in-person lab sessions are offered from 1:00-3:00 pm on the following dates: 

    • July 2
    • July 7
    • July 10

    Location: Sherrod Library, First Floor, ATS Lab 118.

 

Request Help

You can also contact the ITS Help Desk for assistance. Users can submit a Help Desk ticket and reach out for live support. A Help Desk team member will be available or will follow up to assist you.

 

Additional Resources

Resources by Role or Function

Overall Campus Support Plan

ETSU project team members developed a support and escalation structure. After a Help Desk ticket is submitted, this support plan will help team members quickly route complex or unresolved issues to the right experts. This should result in more timely resolutions and a better experience for everyone. 

Support Structure Escalation Overview. Tier 0 - Self-Service. Tier 1 - ITS Help Desk Support. Tier 2 - ETSU Human Resource and Finance Teams. Tier 3 - IIT Service and Support.