Voyager Support

Voyager

Support

This support page is where users can find links to resources and contact information to assist with troubleshooting issues and navigating Voyager. Voyager will be a major change for our campus. Learning something new will take time, for all of us. 

Access Voyager

I can't log in to Voyager

All employees should be able to access Voyager using Single Sign-On (SSO), which is a secure authentication method that uses ETSU login credentials. If you are unable to log in, please contact the ITS Help Desk for support.  

 

I can access voyager, but need additional help

Self-Service

Quick Reference Guides: These guides offer step-by-step guides completing tasks within Voyager. Check the Resources by Role or Function section of the training website to see if there is a guide available to assist you. 

In-System Help: Use Oracle Guided Learning (OGL), Voyager's built in tool, for step-by-step on-screen prompts (not available for all functions). To use this tool within Voyager, click on the OGL widget, begin typing a topic, then select the appropriate guide. You will then be guided through completing your task.

 

Request Help

You can also contact the ITS Help Desk for assistance. Users can submit a Help Desk ticket and reach out for live support. A Help Desk team member will be available or will follow up to assist you.

 

Additional Resources

Resources by Role or Function

Overall Campus Support Plan

ETSU project team members developed a support and escalation structure. After a Help Desk ticket is submitted, this support plan will help team members quickly route complex or unresolved issues to the right experts. This should result in more timely resolutions and a better experience for everyone. 

Support Structure Escalation Overview. Tier 0 - Self-Service. Tier 1 - ITS Help Desk Support. Tier 2 - ETSU Human Resource and Finance Teams. Tier 3 - IIT Service and Support.