Announcements
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Important Announcement Regarding Entering an Absence
Posted 12/18/2025. During the most recent quarterly Voyager system update, it was identified that the “Save” option returned to the screen when entering an absence. The Save option had previously been removed due to the confusion it caused. While we work to address this change, please note that selecting “Save” does not submit the absence for approval. If an absence is not submitted, it will not be routed through the approval workflow. For Non-Exempt employees, an absence that has not been approved will not be paid.
ACTION ITEM
As we wait for the "Save” button to be removed, we are requesting Non-Exempt employees to please take a moment to review any absences and confirm the absence has been submitted and is not remaining in the system as saved.From within Voyager, the following steps will direct you to reviewing any absences:
Me > Time and Absences > Existing Absences > Click on the Absence Type Hyperlink > Click SUBMITOnce it has been submitted, it will be shown as Awaiting Approval. Supervisors need to verify that they have approved their employees’ absences to avoid any issues with payment.
We appreciate your prompt attention to this matter and the Office of Human Resources is available for assistance as needed: hr@etsu.edu.
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Reminder: eJobs Unavailable Beginning January 1, 2026
Posted 12/18/2025. As we approach the end of the calendar year, the Office of Human Resources would like to remind everyone that as of January 1, 2026, eJobs will no longer be available.
Over the past few months, campus has successfully been utilizing Voyager for the recruitment and hiring process. However, for those that may need information still residing in eJobs, Human Resources will maintain Read-Only access to ETSU’s eJobs account. Please reach out to Human Resources at hr@etsu.edu for any associated questions or needs.
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Procurement Training Recording
Posted 12/16/2025. For those who were unable to attend a Voyager - Procurement training session in November, a recording is now available on the Recorded Sessions & Trainings page.
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Expense Training Recording
Posted 12/9/2025. For those who were unable to attend a Voyager - Expenses training session in November, a recording is now available on the Recorded Sessions & Trainings page.
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Important Payroll Deadlines & Entering Holiday Leave
Posted 11/18/2025. Updated 12/15/2025. Contact HR@etsu.edu with questions.
As the holiday season approaches, the Office of Human Resources wants to remind you of important payroll deadlines and ETSU Holidays and Administrative Dates. Please note that Holidays are not in your bucket to enter until the month the holiday occurs. View the list of important dates on this page. For guidelines on how to enter absences (holiday and administrative closures), please view the Entering an Absence video or view the Submitting an Absence Quick Reference Guide.
12/15/2025: The Office of Human Resources would like to remind you of important deadlines as we near the end of the calendar year.
With the announcement that we will be closed 12/22 and 12/23, Biweekly/Non-Exempt Employees must submit their timecards and absences by 10:00 am Thursday, December 18th, with supervisor approval due no later than 12:00 pm Thursday, December 18th.
For all employees (exempt and non-exempt): If you have already submitted Annual Leave for 12/22 and/or 12/23, you will need to withdraw those Absences and resubmit as Administrative Leave.
Biweekly/Non-Exempt Employees: All extra compensations (ICPs), personal changes, and time and absences for the pay period from December 14th to December 27th must be submitted and approved by HR by December 18th at 12:00 pm. Failure to finalize these changes by this date may result in delayed payment or non-payment on January 2nd.
a COLLABORATIVE APPROACH
We appreciate the significant efforts of the Voyager Task Force in helping the university gather concerns and prioritize needs. We have also carefully reviewed the stakeholder survey distributed by the Task Force. In response, representatives from Human Resources, Finance, ITS, Huron Managed Services, and the Voyager Task Force collaborated to consolidate feedback into a centralized list of issues that is now guiding our work.
Based on this collective effort, we can report that many concerns have been fully resolved, and the remaining items are actively being addressed and are on track.
Centralized List of Issues and Progress
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Resolved
- Graduate Assistant (GA) pay delays or incorrect charges
- Retroactive payroll corrections processed
- Payroll expense detail report prepared for release
- All tickets related to GA pay accuracy addressed
- Missing faculty stipends
- Retroactive adjustments completed
- All tickets related to missing faculty stipends addressed
- Post go-live payroll accuracy
- 2.3% pay increase implemented successfully
- Correct processing for employees with multiple job types
- Payments applied to incorrect individuals
- Retroactive corrections completed
- Ongoing payroll knowledge-transfer sessions held three times weekly
- Job posting and hiring delays
- Configuration issues corrected following knowledge-transfer sessions
- Improvements made to applicant uploads, prescreening questions, offer letters, and compliance visibility
- Incorrect employee name display
- Preferred name functionality implemented
- Public Safety leave accrual rates
Sick leave accrual adjusted to 8 hours per month
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Issues In Progress and On Track
- Direct deposit and check processing
- Check printing updates underway; resolution expected by year end
- Continued payroll knowledge-transfer sessions
- Unexplained payroll deductions and pay visibility
- Targeted training and communications in development
- Training materials alignment
- Recruiting and system training materials being aligned with the live system
- Hiring portal usability
- Twice-weekly support and knowledge-transfer sessions through January
- Additional training planned for hiring managers
- Timesheet submission timing
- System configured per ETSU policy; additional leadership communications may follow
- Time and Absence troubleshooting
- Developed new troubleshooting guides for functional teams
- Ongoing knowledge-sharing and additional training sessions scheduled
- Holiday time entry
- Options under review based on peer institutions
- Salary and wage encumbrances & labor cost visibility
- Implement a labor encumbrance dashboard with position-level budgeting to enhance transparency and provide clearer visibility into labor costs (scheduled for release January 5, 2026)
- Reporting clarity
- Documentation in progress to map Voyager (Oracle) reports to former Banner reports
- Post go-live financial reconciliation
- Sponsored project and Accounts Receivable (AR) reconciliations in progress
- Budget detail, chart of accounts, and fund mapping issues
- Active ServiceNow tickets in progress
- Workflow and approval chains
- Workflows are being tailored to department-specific needs
- Parallel approval paths being implemented where appropriate
- Establish governance process for ongoing management of approval changes
- Future training opportunities
- The Voyager Team will continue to offer training and support in 2026. Expect training
in the following areas:
- Labor Distribution
- Budget vs. Actuals
- Time & Absence
- Individual Compensation Processes
- Recruitment Processes
LISTENING, LEARNING, AND LEADING FORWARD
Many ETSU teams have dedicated extensive time and effort to bring Voyager to its current stage. While acknowledging needed improvements, the important milestones and team efforts since launch should not be overshadowed. Success with Voyager depends on collaboration from everyone across campus. When response times get long due to high volume of requests, users can email voyager@etsu.edu to request a status update.
EMPOWERING USERS, ENHANCING COMMUNICATION
In the coming weeks, the Voyager team will share regular updates on progress, challenges, and next steps, focusing on the areas that most affect campus operations and the overall user experience.
To support ongoing and additional training and education, training materials will be reviewed and updated, and additional real-time training and support opportunities will be announced.